Housing Maintenance Leader – First Time Fix Strategy

OnwardHomes; Manchester; On-site; GBP 90,000 - 130,000; Full time

Job summary

Onward Homes is seeking a Director of Maintenance in Manchester to lead our housing repairs and maintenance service and shape the ongoing growth of Onward Repairs. You will drive a First Time Fix approach, foster a culture of customer excellence, and ensure we have the people, capacity and supply chain needed to deliver high-quality, efficient and responsive services.

You will bring significant senior leadership experience in housing repairs and maintenance, manage large portfolios, and work

Qualifications

• Essential: Relevant qualification in related construction discipline.
• Essential: Relevant Health and Safety Qualifications.
• Desired: Degree level in a relevant property discipline.
• Desired: Chartered Builder or Surveyor.

Responsibilities

• Lead our culture: Create a high-performing housing maintenance service where customer excellence, accountability, pride and professionalism are at the heart of everything we do.
• Set the strategy: Develop and deliver our First Time Fix maintenance strategy and lead the continued growth of Onward Repairs as our major housing repairs and maintenance delivery organisation.
• Build our capability: Ensure we have the right management, trade capacity, skills and resources to meet the maintenance needs of our homes and customers.
• Connect our services: Work across Onward Repairs, our Contact Centre, Maintenance Surveying and wider property and asset teams to create a seamless repairs experience for customers.
• Drive performance and value: Ensure our housing maintenance service delivers excellent service, strong operational performance and value for money.
• Develop our people: Create opportunities for training, development and apprenticeships, building the skills and capability we need for the future.
• Build relationships: Develop strong relationships across the housing sector and wider industry to support innovation, enhance Onward’s reputation and contribute to the future growth of Onward Repairs.

Education

Relevant qualification in related construction discipline

Degree level in a relevant property discipline

Chartered Builder or Surveyor

Relevant Health and Safety Qualifications

Job description

Onward Homes is seeking a Director of Maintenance in Manchester to lead our housing repairs and maintenance service and shape the ongoing growth of Onward Repairs. You will drive a First Time Fix approach, foster a culture of customer excellence, and ensure we have the people, capacity and supply chain needed to deliver high-quality, efficient and responsive services.

You will bring significant senior leadership experience in housing repairs and maintenance, manage large portfolios, and work