Head of Housing Maintenance & First-Time Fix

Onward Homes; United Kingdom; On-site; GBP 120,000 - 180,000; Full time

Job summary

Onward Homes is seeking a Director of Maintenance to lead the housing repairs and maintenance service and guide Onward Repairs’ growth. You will drive a First Time Fix culture, ensuring customer excellence and high-quality homes while aligning resources, skills and supply chain to deliver a responsive service.

The role requires substantial leadership experience in housing repairs, asset management insight, and a track record of delivering operational improvements and cost efficiencies within a

Qualifications

• Essential: relevant qualification in related construction discipline.
• Essential: relevant Health and Safety qualifications.
• Experience leading large-scale housing repairs and maintenance services.
• Knowledge of asset management and long-term investment implications.

Responsibilities

• Lead a high-performing housing maintenance service focused on customer excellence and accountability.
• Develop and deliver the First Time Fix maintenance strategy and grow Onward Repairs as the main repairs delivery organisation.
• Build capability with the right management, trades, skills and resources.
• Collaborate across Onward Repairs, Contact Centre, Maintenance Surveying and asset teams to ensure a seamless repairs experience.
• Drive performance and value with excellent service and strong operational metrics.
• Foster training, development and apprenticeships to build future capability.
• Build and sustain relationships across the housing sector to support innovation and growth.

Skills

Senior leadership

Housing repairs

Operations management

Budget management

Stakeholder management

Supply chain management

Workforce planning

Education

Relevant construction qualification

Health and Safety qualifications

Degree in property discipline

Chartered Builder or Surveyor

Job description

Onward Homes is seeking a Director of Maintenance to lead the housing repairs and maintenance service and guide Onward Repairs’ growth. You will drive a First Time Fix culture, ensuring customer excellence and high-quality homes while aligning resources, skills and supply chain to deliver a responsive service.

The role requires substantial leadership experience in housing repairs, asset management insight, and a track record of delivering operational improvements and cost efficiencies within a