Housing Income Officer – Full Time – Guildford

Catering; Guildford; On-site; GBP 36,000 - 47,000; Full time

Job summary

Marks Consulting Partners are currently recruiting for a Housing Income Specialist to work with one of our local authority clients in West Surrey. Based in Guildford, you will act as the main contact for rent income and account queries, collecting income across a defined area and supporting income services in a joined-up approach.

This temporary role requires strong communication, problem-solving skills and the ability to negotiate in challenging situations, with access to a vehicle essential

Qualifications

• Excellent communication and customer service skills.
• Can-do attitude with a passion for helping customers.
• Strong problem solving and teamwork abilities.
• Assertive negotiation skills when dealing with difficult situations.
• Access to a vehicle is essential.

Responsibilities

• First point of contact for rent income and account queries.
• Collect rent income and charges across a defined geographical area.
• Provide a vital link between housing and income services as part of a joined up approach.
• Offer a balance of enforcement and support across all areas of income management.
• Handle sensitive issues with strong negotiation skills, often within a pressurised environment.

Skills

Customer service

Communication

Negotiation

Problem solving

Teamwork

Assertiveness

Driving

Job description

Marks Consulting Partners are currently recruiting for a Housing Income Specialist to work with one of our local authority clients in West Surrey.

What you will be doing:

• Acting as the first point of contact for customers on rent income and account queries
• Collecting rent income and associated charges across a defined geographical area
• Providing a vital link between housing and income services as part of a joined up approach
• Offering a balance of enforcement and support across all areas of income management
• Handling sensitive issues with strong negotiation skills, often within a pressurised environment

What you will need:

• Self-motivated and enthusiastic, with excellent communication skills
• A passion for customer service and a can do attitude
• Strong problem solving skills and the ability to work well within a team
• Assertiveness and strong negotiation skills when dealing with difficult situations
• Previous experience in housing, debt advice, or welfare benefit advice is desirable
• Access to vehicle essential

Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Salary: £30/hour

Job Type: Temporary

Location: Guildford, Surrey