Housing Income Officer

Marks Consulting Partners Limited; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Marks Consulting Partners Limited is recruiting for a Housing Income Specialist to support a local authority in West Surrey. You will be the first contact for rent income queries and manage charges across a defined area, linking housing and income services to ensure a joined-up approach.

You will balance enforcement with supportive guidance, handling sensitive cases with strong negotiation skills while maintaining excellent customer service and teamwork.

Qualifications

• Excellent communication skills and customer-focused approach.
• Strong problem solving and ability to work within a team.
• Ability to stay composed and negotiate in difficult situations.
• Self-motivated with a can-do attitude and enthusiasm for service.
• Experience in housing, debt or welfare benefit advice is desirable.

Responsibilities

• Act as the first point of contact for rent income and account queries.
• Collect rent income and charges across a defined area.
• Provide a link between housing and income services in a joined-up approach.
• Balance enforcement and support across income management.
• Handle sensitive issues with negotiation and empathy in pressurised environments.

Skills

Communication skills

Customer service

Teamwork

Negotiation skills

Assertiveness

Job description

Marks Consulting Partners are currently recruiting for a Housing Income Specialist to work with one of our local authority clients in West Surrey.

What you will be doing:

• Acting as the first point of contact for customers on rent income and account queries
• Collecting rent income and associated charges across a defined geographical area
• Providing a vital link between housing and income services as part of a joined up approach
• Offering a balance of enforcement and support across all areas of income management
• Handling sensitive issues with strong negotiation skills, often within a pressurised environment

What you will need:

• Self-motivated and enthusiastic, with excellent communication skills
• A passion for customer service and a can do attitude
• Strong problem solving skills and the ability to work well within a team
• Assertiveness and strong negotiation skills when dealing with difficult situations
• Previous experience in housing, debt advice, or welfare benefit advice is desirable

Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations