Income Officer

Adecco (Portugal); East Ham; Híbrido; GBP 28.000 - 37.000; Jornada completa

Descripción de la vacante

Adecco Group UK & Ireland is seeking an Income Officer to manage rent accounts and maximise rental income across housing tenancies. You will support residents with Universal Credit processes, provide advisory services, and take appropriate recovery actions in line with legislation and council procedures.

Hybrid working is available, with a focus on delivering high-quality customer service and keeping accurate records to meet collection targets.

Formación

• Experience in income collection within housing rents.
• Proven rent arrears recovery and income collection experience.
• Strong customer service and communication skills required.
• Ability to manage a busy, varied caseload independently.

Responsabilidades

• Manage a portfolio of rent accounts and proactively prevent rent arrears.
• Recover current and former tenant debt across housing tenures.
• Support tenants with rent-related issues and payment arrangements.
• Administer Universal Credit rent verifications, managed payments and alternative payment arrangements.
• Undertake home visits where required.
• Prepare legal documentation and support court or tribunal proceedings.
• Liaise with internal departments and external agencies to maximise income collection.
• Maintain accurate records and provide management information and reports.
• Deliver excellent customer service while achieving collection targets and standards.

Conocimientos

Income collection

Rent arrears recovery

Customer service

Communication

Case management

Herramientas

Northgate Housing

RentSense

Descripción del empleo

Income Officer

Job Title: Income Officer

Location: 1000 Dockside Road, E16 2QU, with work across Stratford Hub and Abbey Road Depot

Working Pattern: Monday to Friday, 36 hours per week

Working Arrangement: Hybrid working available

Rate: £20.38 PAYE / £26.57 Umbrella

Contract Length: 3 months initially, likely extension

Start Date: ASAP

The Role

As an Income Officer, you will manage a caseload of rent accounts across a range of housing tenures, ensuring effective income collection, preventing arrears, and recovering housing-related debt. Working closely with residents, you'll provide advice and support to help sustain tenancies while taking appropriate recovery action in line with housing legislation and council procedures.

You'll play a key role in maximising rental income, supporting residents with Universal Credit processes, and delivering an excellent customer-focused service.

Key Responsibilities

• Manage a portfolio of rent accounts and proactively prevent rent arrears
• Recover current and former tenant debt across a range of housing tenures
• Support tenants with rent-related issues and payment arrangements
• Administer Universal Credit rent verifications, managed payments and alternative payment arrangements
• Undertake home visits where required
• Prepare legal documentation and support court or tribunal proceedings when necessary
• Liaise with internal departments and external agencies to maximise income collection
• Maintain accurate records and provide management information and reports
• Deliver excellent customer service whilst achieving collection targets and service standards

Essential Requirements

• Previous income collection experience within a housing rents environment
• Proven experience of rent arrears recovery and income collection
• Experience using Northgate Housing and RentSense
• Knowledge of housing income recovery practices and rent collection processes
• Strong understanding of welfare benefits and Universal Credit
• Excellent customer service and communication skills
• Ability to manage a busy and varied caseload independently
• Experience working within strict policies, procedures and collection targets
• Strong organisational and case management skills

Desirable Knowledge

• Housing legislation relating to rent recovery and tenancy management
• County Court and First-Tier Tribunal processes
• Local authority housing services
• Debt recovery and enforcement procedures

The Adecco Group UK & Ireland is an Equal Opportunities Employer.