Housing Front Door Officer — Hybrid Triage & Access

Carrington West; Braintree; Hybrid; GBP 33,000 - 44,000; Full time

Job summary

Carrington West is recruiting a Housing Front Door Officer for an Essex local authority housing team on an initial 6-month contract.

You will be the first point of contact for residents, assess housing needs and identify those at risk of homelessness while delivering initial advice and signposting to appropriate services. The role is hybrid with 4 days in the Braintree office and 1 day remote.

Qualifications

• Experience in housing, homelessness, customer service or local authority environments is advantageous.
• Strong customer service and telephone handling skills with empathetic communication.
• Ability to identify homelessness risks, safeguarding concerns and vulnerabilities for initial referrals.
• Excellent administrative and organizational skills; accurate record-keeping and documentation.
• Good communication and ability to manage competing priorities in a fast-paced setting.

Responsibilities

• Act as the first point of contact for housing enquiries via calls, reception and emails.
• Conduct initial homelessness screening and triage assessments; escalate complex cases.
• Signpost residents to housing pathways and support agencies for prevention.
• Carry out reception and back-office duties; maintain case records and processing.
• Assist with temporary accommodation processes and housing workflows with partners.

Skills

Customer service

Telephone handling

Homelessness triage

Record keeping

Clear communication

Tools

Case management software

Job description

Carrington West is recruiting a Housing Front Door Officer for an Essex local authority housing team on an initial 6-month contract.

You will be the first point of contact for residents, assess housing needs and identify those at risk of homelessness while delivering initial advice and signposting to appropriate services. The role is hybrid with 4 days in the Braintree office and 1 day remote.