Housing Front Door officer

4Recruitment Services Ltd; Essex; Hybrid; GBP 34,000 - 39,000; Full time

Job summary

4Recruitment Services Ltd in Essex is seeking a Housing Front Door Officer (X3) for a 6-month temporary contract. The role is full-time, hybrid with 4 days office-based and 1 day remote, paying £25–£28 per hour umbrella, depending on experience, plus duties handling inquiries, initial triage and keeping records.

You will support homelessness prevention, work with Housing Options and external partners, and provide a calm, empathetic service to residents in crisis. Closing date 16 October 2026.

Qualifications

• Strong telephone handling and customer service skills.
• Excellent written and verbal communication.
• Ability to handle challenging conversations professionally and empathetically.
• Strong organisational skills and attention to detail.
• Accurate record-keeping and note-taking skills.
• Ability to assess information quickly and make sound initial judgements.
• Experience managing digital records, scanning and indexing documents.
• Ability to work effectively in a fast-paced, high-pressure environment.

Responsibilities

• Handling telephone, email and reception enquiries.
• Completing initial housing triage and screening.
• Identifying and escalating urgent or complex cases.
• Supporting homelessness prevention and Temporary Accommodation processes.
• Maintaining accurate case records and processing documentation.
• Working with Housing Options, Social Care and external partners.
• Providing a calm, empathetic and professional service to residents in crisis.

Skills

Telephone handling

Customer service

Written and verbal communication

Challenging conversations

Organisational skills

Record-keeping

Information assessment

Digital records management

Job description

Housing Front Door officer X3

Location: Braintree Essex | 6-month temporary contract | Full Time

Rate: £25-£28 per hour umbrella, depending on experience

Working: 4 days office-based, 1 day remote

Closing Date: 16th October 2026

Key duties include:

• Handling telephone, email and reception enquiries.
• Completing initial housing triage and screening.
• Identifying and escalating urgent or complex cases.
• Supporting homelessness prevention and Temporary Accommodation processes.
• Maintaining accurate case records and processing documentation.
• Working with Housing Options, Social Care and external partners.
• Providing a calm, empathetic and professional service to residents in crisis.

ESSENTIAL REQUIREMENTS

• Strong telephone handling and customer service skills.
• Excellent written and verbal communication skills.
• Ability to handle challenging conversations professionally and empathetically.
• Strong organisational skills and attention to detail.
• Accurate record-keeping and note-taking skills.
• Ability to assess information quickly and make sound initial judgements.
• Experience managing digital records, scanning and indexing documents.
• Ability to work effectively in a fast-paced, high-pressure environment.

Desirable experience in housing, homelessness, local authority or customer service environments.

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.