Housing Disrepair Delivery Lead – Hybrid

A2Dominion Group; Staines-upon-Thames; Hybrid; GBP 52,000 - 78,000; Full time

Benefits offered by this job

25 days holiday

Pension up to 8%

Wellbeing allowance £300

Staff discounts

Learning and development

Job summary

A2Dominion is seeking an experienced Disrepair Delivery Manager to oversee the end-to-end management of housing disrepair claims and ADR cases. You will lead a team of surveyors and work closely with legal, operational and contractor partners to deliver timely, compliant resolutions.

Reporting to the Senior Projects Manager, Disrepair & Damp and Mould, you will drive service improvements, manage budgets, and ensure adherence to regulatory requirements, including Awaab's Law and HHSRS.

Qualifications

• GCSE Maths and English
• Level 4 or above (HNC or equivalent)

Responsibilities

• Lead the management of all housing disrepair claims from notification through to resolution.
• Ensure compliance with legal protocols, including the Pre-Action Protocol for Housing Conditions Claims.
• Act as the key contact for legal representatives, surveyors, contractors and internal stakeholders.
• Oversee property inspections, repair programmes and contractor performance to ensure works are completed on time and to the required standard.
• Drive improvements in service delivery through root cause analysis, trend identification and preventative action.
• Monitor legal, operational and financial risk across the disrepair service.
• Manage budgets associated with disrepair claims, compensation, legal costs and remedial works.
• Produce clear and insightful performance reports for senior leadership.
• Lead, coach and develop a team of surveyors while providing guidance to case coordinators and wider teams.
• Support the delivery of key legislative and regulatory requirements, including Awaab's Law, HHSRS and health and safety obligations.
• Build strong relationships with residents, contractors, solicitors and internal teams to resolve complex cases effectively.

Education

GCSE Maths and English

Level 4 (HNC or equivalent) or above

Job description

A2Dominion is seeking an experienced Disrepair Delivery Manager to oversee the end-to-end management of housing disrepair claims and ADR cases. You will lead a team of surveyors and work closely with legal, operational and contractor partners to deliver timely, compliant resolutions.

Reporting to the Senior Projects Manager, Disrepair & Damp and Mould, you will drive service improvements, manage budgets, and ensure adherence to regulatory requirements, including Awaab's Law and HHSRS.