Disrepair Delivery Manager

A2Dominion; Staines-upon-Thames; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Up to 8% pension contribution

Wellbeing allowance up to £300

Staff discounts

Cycle to Work Scheme

Job summary

A2Dominion is seeking an experienced Disrepair Delivery Manager to lead the delivery of our housing disrepair service. You will oversee end-to-end disrepair claims, ADR cases, and a team of surveyors, working closely with legal, operations and contractors to deliver timely resolutions.

Hybrid working model (Tuesdays & Thursdays in office; other days home or on-site as required) and driving licence essential.

Qualifications

• GCSE level with Maths and English.
• Level 4 qualification or higher (HNC or equivalent).
• MRICS accreditation preferred/required.
• Experience leading disrepair services or housing repairs in social housing.
• Strong knowledge of building construction, housing legislation and health & safety requirements.

Responsibilities

• Lead management of housing disrepair claims from notification to resolution.
• Ensure compliance with Pre-Action Protocol for Housing Conditions Claims.
• Act as primary contact for legal reps, surveyors, contractors, and stakeholders.
• Oversee inspections, repair programmes and contractor performance.
• Drive service improvements via root cause analysis and performance data.
• Monitor risks and manage budgets for disrepair claims and legal costs.
• Provide clear performance reports to senior leadership.
• Lead and coach surveyors and support coordinators.

Skills

Leadership

Communication

Stakeholder management

Analytical skills

Performance improvement

Education

GCSE Maths & English

Level 4 (HNC or equivalent)

MRICS accreditation

Job description

Hybrid Working: Tuesdays & Thursdays in the office, with the remaining days at home or on-site as required.

Driving: Full UK driving licence & own vehicle essential

About the Role

We are looking for an experienced and driven

Disrepair Delivery Manager to lead the delivery of our housing disrepair service. This is a high-profile role responsible for ensuring we meet our legal obligations, improve property standards, reduce disrepair claims, and provide excellent outcomes for residents.

Reporting to the

Senior Projects Manager, Disrepair & Damp and Mould, you will oversee the end-to-end management of disrepair claims and Alternative Dispute Resolution (ADR) cases, lead a team of surveyors and work closely with operational, legal and contractor partners to deliver timely and effective resolutions.

Key Responsibilities

• Lead the management of all housing disrepair claims from notification through to resolution.
• Ensure compliance with legal protocols, including the Pre-Action Protocol for Housing Conditions Claims.
• Act as the key contact for legal representatives, surveyors, contractors and internal stakeholders.
• Oversee property inspections, repair programmes and contractor performance to ensure works are completed on time and to the required standard.
• Drive improvements in service delivery through root cause analysis, trend identification and preventative action.
• Monitor legal, operational and financial risk across the disrepair service.
• Manage budgets associated with disrepair claims, compensation, legal costs and remedial works.
• Produce clear and insightful performance reports for senior leadership.
• Lead, coach and develop a team of surveyors while providing guidance to case coordinators and wider teams.
• Support the delivery of key legislative and regulatory requirements, including

Awaab's Law, HHSRS and health and safety obligations.

• Build strong relationships with residents, contractors, solicitors and internal teams to resolve complex cases effectively.

More About You

• Educated to GCSE level (or equivalent), including Maths and English, and Level 4 (HNC or equivalent) or above.
• MRICS accreditation -
• Experience managing disrepair services, surveying teams, or housing repairs within a social housing environment.
• Strong knowledge of building construction, property repairs, housing legislation,

HHSRS, Awaab's Law, health and safety requirements, and disrepair claim management.

• Experience managing contractors, service contracts, KPIs, SLAs, and service performance.
• A strong understanding of legal compliance, risk management, governance, and quality assurance.
• Excellent analytical skills with the ability to use data and performance information to drive service improvements.
• Experience producing financial and performance reports for senior stakeholders.
• Strong leadership, communication, stakeholder management, and influencing skills.
• A commitment to continuous improvement, using learning from complaints, escalations, and customer feedback to improve services.

About Us

A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.

Choosing Us Is Easy

As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:

• 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
• Up to 8% contributory pension
• A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
• Access to a wide range of staff discounts
• Investment in your learning and development.
• We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [e-mail].

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Becci Zapala is managing this vacancy – [e-mail]