Housing & Customer Support Officer - Hybrid

Folkestone Hythe; Folkestone; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Employee Assistance Programme

Cycle to work

Discount schemes

Free office parking

Job summary

Folkestone & Hythe District Council is seeking a Customer Support Officer to process housing register applications and assist in customer reception. The role combines data handling with frontline customer service in a hybrid setting.

Applicants should have experience with housing registers, strong attention to detail, and good IT skills. The position offers two days in the Civic Centre plus training periods requiring office presence.

Qualifications

• Experience of processing applications, assessing information against relevant criteria and following established procedures.
• Excellent attention to detail and a high level of accuracy.
• Strong IT skills with databases and information systems.
• Experience of processing housing register applications or working in a customer-facing reception environment within local government.
• Experience of working with Kent Homechoice back office platforms.

Responsibilities

• Process housing register applications accurately and within agreed timescales.
• Assist in the customer reception area, providing a welcoming and professional service.
• Respond to enquiries and help residents access the appropriate council services.
• Work with colleagues across the council to deliver accurate, timely and customer-focused support.

Skills

Attention to detail

Organisational skills

Customer service

Communication

Teamwork

Reception experience

IT skills

Tools

Kent Homechoice back office platforms

Job description

Folkestone & Hythe District Council is seeking a Customer Support Officer to process housing register applications and assist in customer reception. The role combines data handling with frontline customer service in a hybrid setting.

Applicants should have experience with housing registers, strong attention to detail, and good IT skills. The position offers two days in the Civic Centre plus training periods requiring office presence.