Housing Customer Services Advisor: Make a Real Difference

East Lothian Housing Association; Haddington; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30 days leave

Pension

Counselling

Health plan

Job summary

East Lothian Housing Association in Haddington is seeking a Customer Services Adviser to provide housing information and advice to tenants and customers, with a focus on the first point of contact resolution. You will ensure people receive accurate, accessible guidance on repairs, tenancy management, rent payments and anti-social behaviour.

You will handle customer complaints, promote digital services, and support the administration of the Digital Lettings Service and the Allocations Policy,

Qualifications

• Compassionate, patient and respectful communicator.
• Strong communication skills with internal and external customers.
• Collaborative team player with proactive mindset.

Responsibilities

• Provide housing information and advice to tenants and customers, aiming for first point of contact resolution.
• Handle customer complaints and promote digital services.
• Administer the Digital Lettings Service and support the Housing & Asset Management Teams; work across departments.

Skills

Customer service

Communication

Team player

Problem solving

Job description

East Lothian Housing Association in Haddington is seeking a Customer Services Adviser to provide housing information and advice to tenants and customers, with a focus on the first point of contact resolution. You will ensure people receive accurate, accessible guidance on repairs, tenancy management, rent payments and anti-social behaviour.

You will handle customer complaints, promote digital services, and support the administration of the Digital Lettings Service and the Allocations Policy,