Housing Customer Advisor — Make a Real Difference (Flexible Hours)

East Lothian Housing Association Ltd; Carterton; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave plus publichols

Flexible working

Defined Benefit Pension Scheme

Employee Advice Service includingCouns

Simply Health Care Plan

Job summary

East Lothian Housing Association Ltd is seeking a Customer Services Adviser to provide housing information and advice to tenants and customers, with a focus on first point of contact resolution. You will handle repairs, tenancy inquiries, rent payments, and issues such as neighbour nuisance, while promoting digital self-service options and supporting the Digital Lettings Service and Allocations policy.

The role requires empathy, strong communication, and the ability to multi-task in a busy

Qualifications

• Strong communication skills and a customer-focused approach.
• Ability to resolve issues at first point of contact.
• Collaborative team player with pro-active mindset.

Responsibilities

• Provide quality housing information and advice to internal and external customers.
• Handle complaints and promote use of digital services.
• Administer the Digital Lettings Service and support Allocations policy.
• Support Housing & Asset Management teams and coordinate across departments.

Skills

Communication

Customer service

Collaboration

Problem solving

Job description

East Lothian Housing Association Ltd is seeking a Customer Services Adviser to provide housing information and advice to tenants and customers, with a focus on first point of contact resolution. You will handle repairs, tenancy inquiries, rent payments, and issues such as neighbour nuisance, while promoting digital self-service options and supporting the Digital Lettings Service and Allocations policy.

The role requires empathy, strong communication, and the ability to multi-task in a busy