Housing Customer Service Specialist – Right-First-Time Resolver

Morgan Sindall Property Services; Liverpool; On-site; GBP 20,000 - 23,000; Full time

Job summary

Morgan Sindall Property Services is seeking a Customer Services Officer to be the first point of contact for housing-related queries. You will respond to enquiries by phone and across digital platforms, ensuring fair treatment and a right-first-time service.

You’ll need GCSE Maths and English and experience interacting with customers, with the ability to prioritise workload, problem-solve and maintain accurate records as part of a team.

Qualifications

• Experience interacting with customers and providing high-quality service via telephone, face-to-face and written communication.
• Ability to manage and prioritise workload, problem-solve and maintain records.
• Works well as part of a team and treats customers fairly with a 'right first-time' approach.

Responsibilities

• Respond to all contacts and enquiries across multiple channels.
• Ensure customers are listened to and views acted upon.
• Deliver a consistent, high-quality customer-focused service.

Skills

Customer service

Communication

Problem solving

Record keeping

Team player

Education

GCSE Maths and English

Job description

Morgan Sindall Property Services is seeking a Customer Services Officer to be the first point of contact for housing-related queries. You will respond to enquiries by phone and across digital platforms, ensuring fair treatment and a right-first-time service.

You’ll need GCSE Maths and English and experience interacting with customers, with the ability to prioritise workload, problem-solve and maintain accurate records as part of a team.