Customer Service Advisor

Forhousing; Salford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Outstanding Place to Work

STAR discounts

Smartech purchases

Wellbeing centre

Cycle to work scheme

Employee Assistance Programme

Job summary

ForHousing in Salford is seeking a Customer Connect Hub Officer to handle enquiries from tenants and deliver responsive, customer-focused service. The role is on-site, 36 hours per week, with a salary of £28,682.07 per annum.

You will liaise with customers via email, phone and webchat, log details in our IT system, and coordinate with contractors and external partners to resolve queries. Prior contact centre experience is welcome.

Qualifications

• Excellent customer service and communications skills.
• Experience using MS Office software and Outlook.
• Experience in a contact centre environment would be ideal.

Responsibilities

• Liaising with customers using email, phone, and webchat.
• Acting as the first point of contact for customer enquiries.
• Using our IT system to accurately record customer information.
• Liaising with third parties, including contractors and external organisations, to resolve customer enquiries.
• Making outbound calls to update and maintain customer details.

Skills

Customer service

Communication

Phone handling

Tools

MS Office

Outlook

Job description

Application Closing Date 30/09/2026 23:59

Hours 36 per week. Monday to Friday hours between 8am and 6:30pm

Salary £28,682.07 per annum

Location Salford

This role is known internally as “Customer Connect Hub Officer.”

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Neighbourhoods team, you’ll handle enquiries and service requests from our customers, ensuring excellent service.

Why ForHousing?

• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.

What you’ll be doing:

• Liaising with customers using email, phone, and webchat.
• Acting as the first point of contact for customer enquiries.
• Using our IT system to accurately record customer information.
• Liaising with third parties, including contractors and external organisations, to resolve customer enquiries.
• Making outbound calls to update and maintain customer details.

What we’re looking for:

• Excellent customer service and communications skills.
• Experience using MS Office software and Outlook.
• Experience in a contact centre environment would be ideal.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.

Please note we reserve the right to close this vacancy early, depending on application numbers.

Please note this is an on-site role, based in our Salford head office.