Resident Services & Housing Engagement Coordinator

Morgan Hunt UK Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Morgan Hunt are seeking a Customer Engagement Coordinator to act as the first point of contact for tenants, leaseholders and contractors with housing inquiries. Working from the office, you will provide informed and courteous customer advice and information, representing the organisation and championing residents' views.

The role involves using the IT system to report repairs, monitor progress, and support the Housing Services Team to deliver a high-quality, customer-focused service for

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Ability to respond flexibly to non-routine situations and establish effective relationships with customers.
• Good computer skills, with knowledge of Microsoft Office applications.
• Good organisational skills and the ability to work independently.

Responsibilities

• Utilise the IT system to report repairs raised by customers and stakeholders, keeping them informed of progress.
• Monitor the repair process to ensure customer satisfaction and assist in resident satisfaction surveys.
• Support the Housing Services Team in delivering a customer-focused service, including handling communal repairs and administrative duties.
• Provide professional service to residents, contractors, and partner agencies.
• Assist with tenant viewings and processing tenancy changes in a timely manner.
• Respond to resident inquiries regarding tenancy, leasehold, rent, and repair matters.

Skills

Excellent communication

Interpersonal skills

Microsoft Office

Organisational skills

Independent working

Education

5 GCSEs or equivalent

Tools

IT systems

Job description

Morgan Hunt are seeking a Customer Engagement Coordinator to act as the first point of contact for tenants, leaseholders and contractors with housing inquiries. Working from the office, you will provide informed and courteous customer advice and information, representing the organisation and championing residents' views.

The role involves using the IT system to report repairs, monitor progress, and support the Housing Services Team to deliver a high-quality, customer-focused service for