Housing Customer Service & Admin Assistant (Temp)

Bimplus; United Kingdom; Remote; GBP 25,000 - 34,000; Full time

Job summary

Bimplus is seeking a Customer Service Administrative Assistant to join a busy Housing team in Wembley. You will be the first point of contact for customers, handling enquiries and service requests with a professional and organised approach.

The role involves managing communications across phone, email, webchat and social media, updating records, and supporting payments and transactions. It suits someone with strong problem-solving skills and a calm, customer-focused attitude.

Qualifications

• GCSEs in English and Maths or equivalent.
• Previous customer service and administration experience.
• Good IT skills and ability to use Microsoft 365 tools.

Responsibilities

• Respond to housing-related enquiries and complaints across multiple channels.
• Deliver excellent customer service via phone, email, webchat and social media.
• Update customer records and maintain databases accurately.
• Process service requests, payments and transactions efficiently.
• Work with colleagues and external partners to resolve issues.
• Handle sensitive situations professionally and maintain records.
• Adhere to policies and procedures and meet deadlines.

Skills

Customer service

Administration

Fast-paced environment

IT skills

Multichannel communication

Attention to detail

Education

GCSE English

GCSE Maths

Tools

Word

Outlook

Excel

Teams

Job description

Bimplus is seeking a Customer Service Administrative Assistant to join a busy Housing team in Wembley. You will be the first point of contact for customers, handling enquiries and service requests with a professional and organised approach.

The role involves managing communications across phone, email, webchat and social media, updating records, and supporting payments and transactions. It suits someone with strong problem-solving skills and a calm, customer-focused attitude.