Housing CSU Advisor - Customer Service & Repairs

MPA Recruitment; Ballymena; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

£13.69 per hour

Weekly pay

Holiday fund

Overtime opportunities

Double time on bank holidays

Job summary

The Northern Ireland Housing Executive is recruiting a Customer Service Unit (CSU) Advisor to join the Ballymena team. You will handle housing enquiries by telephone, online and in person, accurately recording repairs and supporting timely resolutions.

Ideal candidates are organized and approachable, with clear communication, ability to manage a busy workload and remain calm when dealing with sensitive enquiries. Basic IT skills and strong customer focus are essential.

Qualifications

• Five GCSEs, or equivalent, plus at least two years of customer service or administrative experience.
• Or at least three years of experience in a customer advisor role.
• Good IT skills, including Microsoft Word, Excel and Outlook.

Responsibilities

• Handle customer enquiries by telephone, email, online services and at the public counter.
• Listen to customers, identify needs and provide clear information and guidance.
• Accurately diagnose and record repair requests from Housing Executive tenants.
• Use IT systems to record, update, manage and retrieve customer information.
• Book grounds maintenance inspections and repairs.
• Refer and escalate issues to the appropriate team or colleague when required.
• Work with colleagues to resolve enquiries and deliver efficient customer service.

Skills

Customer service

Communication

IT skills

Education

Five GCSEs or equivalent qualifications

Two years of customer service or administrative experience

Three years of experience in a customer advisor role

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Northern Ireland Housing Executive is recruiting a Customer Service Unit (CSU) Advisor to join the Ballymena team. You will handle housing enquiries by telephone, online and in person, accurately recording repairs and supporting timely resolutions.

Ideal candidates are organized and approachable, with clear communication, ability to manage a busy workload and remain calm when dealing with sensitive enquiries. Basic IT skills and strong customer focus are essential.