Housing Coordinator

CIH International Housing Group; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension with matched contributions up 

35 days annual leave

Cashback plan for healthcare costs

2% bonus scheme

Training and development

Staff discounts

Job summary

Places for People is seeking a capable administrator to support a Retirement Living housing development across two sites. You will handle a full range of administrative duties, including records management, housing administration, invoicing, and customer service to residents and staff.

The role requires strong IT and communication skills, excellent organisation, and the ability to work both independently and as part of a team.

Qualifications

• Strong administrative, IT, and communication skills.
• Ability to build effective working relationships and work with elderly people.
• Well organised with ability to manage competing priorities and understand financial processes.

Responsibilities

• Provide comprehensive administrative and housing management support, including maintaining records and databases, handling enquiries and correspondence, organising meetings and documentation, and supporting tenancy and health & safety processes.
• Process invoices and purchase orders and assist with projects to deliver excellent customer service and support organisational objectives.
• Travel between Drum Court, Gilmerton and Heinsberg House, Penicuik to cover both locations.
• Support performance reporting/monitoring and required business processes to ensure services are auditable and compliant.

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

You will be required to work within a Retirement Living housing development supporting the effective and efficient property management and administration of the development. You will be providing a full range of administrative duties to the service which incorporates administrative, secretarial, financial, housing management services (including sign ups and void turnaround), performance reporting / monitoring and required business processes to ensure services are operating within sound and auditable environment.

You will provide comprehensive administrative and housing management support, including maintaining records and databases, handling enquiries and correspondence, organising meetings and documentation, supporting tenancy and health & safety processes, processing invoices and purchase orders, and assisting with projects to deliver excellent customer service and support organisational objectives.

The role is based over 2 locations, based 3 days each week at our Drum Court in Gilmerton (EH17 8QE) and 2 days each week at Heinsberg House in Penicuik (EH26 8NH). You must be able to travel to both locations.

More about you

The ideal candidate will have strong administrative, IT, and communication skills, with the ability to build effective working relationships and love working with people, especially the elderly. They should be well organised, able to manage competing priorities, understand financial processes, and work both independently and collaboratively as part of a team.

Ideally you will have knowledge or experience of working with the elderly, housing and building management/health & safety knowledge or experience - but this isn't essential.

Please download the job description for more information.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more