Housing Complaints Specialist | Hybrid | Temp Contract

MAGMAS; Addlestone; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

The Oyster Partnership Ltd in Surrey is recruiting a Housing Complaints Officer for hybrid working on a full-time, temporary contract. You will manage complaints from receipt to resolution, ensuring residents receive timely and professional outcomes while helping to drive service improvements.

Key responsibilities include investigating complaints, drafting responses, and liaising with residents and internal teams.

Qualifications

• Experience handling housing complaints or in local government or customer-facing environments.
• Strong investigation and problem-solving skills.
• Excellent written and verbal communication abilities.

Responsabilités

• Manage and investigate housing complaints.
• Draft clear, professional complaint responses.
• Liaise with residents, contractors and internal teams.
• Ensure complaints are handled within agreed timescales.
• Support Housing Ombudsman enquiries and investigations.
• Identify trends and recommend service improvements.

Connaissances

Complaints handling

Investigation

Communication

Time management

Description du poste

The Oyster Partnership Ltd in Surrey is recruiting a Housing Complaints Officer for hybrid working on a full-time, temporary contract. You will manage complaints from receipt to resolution, ensuring residents receive timely and professional outcomes while helping to drive service improvements.

Key responsibilities include investigating complaints, drafting responses, and liaising with residents and internal teams.