Housing Complaints Specialist – Complex Cases & Ombudsman

Vivid Resourcing Ltd; Willenhall; On-site; GBP 30,000 - 40,000; Part time

Job summary

A leading housing recruitment agency is looking for an experienced Housing Complaints Officer for a 6-month temporary position in Willenhall. This role involves managing Stage 1 and Stage 2 complaints, handling complex disrepair cases, and ensuring compliance with the Housing Ombudsman Complaints Handling Code. Applicants should have strong writing skills to produce high-quality responses and be able to work collaboratively with internal teams and stakeholders.

Qualifications

• Experience in managing Stage 1 and Stage 2 complaints in housing.
• Ability to handle complex housing and disrepair cases.
• Strong writing skills for producing high-quality responses.

Responsibilities

• Manage Stage 1 & 2 complaints effectively.
• Ensure compliance with the Housing Ombudsman Complaints Handling Code.
• Collaborate with internal teams and stakeholders.

Job description

A leading housing recruitment agency is looking for an experienced Housing Complaints Officer for a 6-month temporary position in Willenhall. This role involves managing Stage 1 and Stage 2 complaints, handling complex disrepair cases, and ensuring compliance with the Housing Ombudsman Complaints Handling Code. Applicants should have strong writing skills to produce high-quality responses and be able to work collaboratively with internal teams and stakeholders.