Housing Complaints Investigator – Hybrid (Temp)

Tate; West of England; Hybrid; GBP 15,000 - 26,000; Full time

Job summary

Tate in Brislington, Bristol is seeking a proactive Complaints Handler for a temporary role ending January 2027. The position offers hybrid working and pays £18.96 per hour. It is a full-time role based in Bristol with a focus on housing claims and ICP responses.

You will investigate allegations, gather evidence, and prepare detailed responses while maintainingcase records and meeting deadlines.

Qualifications

• Experience handling complex complaints, investigations, or casework.
• Strong analytical and problem-solving skills.
• Excellent written communication and report-writing abilities.
• Ability to manage a high-volume caseload and work to tight deadlines.
• Experience within social housing, repairs, complaints, or customer services is desirable.

Responsibilities

• Review housing condition claim documentation and identify specific allegations.
• Conduct detailed investigations using multiple housing management systems.
• Analyse repairs history, complaints records, tenancy information, surveys, and correspondence.
• Engage with operational teams and stakeholders to obtain relevant information.
• Draft clear, accurate, and evidence-based complaint responses.
• Maintain detailed case records and ensure responses are completed within agreed timescales.

Skills

Analytical

Detail-oriented

Written communication

Problem solving

Tools

Housing management systems

Job description

Tate in Brislington, Bristol is seeking a proactive Complaints Handler for a temporary role ending January 2027. The position offers hybrid working and pays £18.96 per hour. It is a full-time role based in Bristol with a focus on housing claims and ICP responses.

You will investigate allegations, gather evidence, and prepare detailed responses while maintainingcase records and meeting deadlines.