Housing & Communities Team Lead - Tenancy & Support

Confero Recruitment Group Ltd; Glasgow; On-site; GBP 35,000 - 48,000; Full time

Job summary

Confero Recruitment Group Ltd in Glasgow is seeking a permanent Team Lead to oversee a team delivering high‑quality housing and tenancy‑sustainment support. You will manage a team of Tenant Liaison Workers and ensure the programme meets service levels, outcomes and compliance standards.

You will lead referrals, allocations, void management and risk management, building strong relationships with landlords, local authorities and partner agencies while contributing to programme planning and

Qualifications

• Demonstrable housing/property management experience.
• Understanding of housing law and welfare benefits.
• Experience supporting people with housing or community needs.
• Strong communication skills, including report writing.
• Ability to analyse and report on KPIs and work towards performance targets.
• Experience managing staff performance, sickness and resourcing.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Lead and support a team delivering tenancy sustainment and housing support.
• Manage referrals, allocations and occupancy levels.
• Build positive relationships with landlords, agents, local authorities and partner services.
• Ensure high-quality case management, documentation and risk assessments.
• Support property access arrangements for compliance, repairs and inspections.
• Investigate and resolve complaints or issues raised by tenants or external parties.
• Deliver KPIs, reporting and local authority returns.
• Work with Finance to prevent Housing Benefit debt and rent arrears.
• Recruit, induct, supervise and develop staff, including performance and absence management.
• Participate in the on‑call rota and ensure safe lone‑working practices.
• Promote trauma‑informed, person‑centred practice across the team.

Job description

Confero Recruitment Group Ltd in Glasgow is seeking a permanent Team Lead to oversee a team delivering high‑quality housing and tenancy‑sustainment support. You will manage a team of Tenant Liaison Workers and ensure the programme meets service levels, outcomes and compliance standards.

You will lead referrals, allocations, void management and risk management, building strong relationships with landlords, local authorities and partner agencies while contributing to programme planning and