Neighbourhood Housing Services Lead

Great Places Housing Group; Blackburn; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Pension DC Scheme (up to 10% contrib.)

WPA Healthcare auto enrolled

The Market Place discounts

Annual Leave 26–30 days

Reward & Recognition You Count Rewards

Season ticket loans

Wage Stream savings access

Job summary

Great Places Housing Group is seeking a Neighbourhood Services Manager to oversee a defined patch of properties, delivering a proactive housing management service and supporting vulnerable customers. You will be visible in neighbourhoods, coordinate with partners and ensure tenancy sustainment.

You will manage rent accounts, respond to tenancy issues, and lead inspections and collaboration with external agencies. A hybrid role with training opportunities is offered.

Qualifications

• Commitment to ongoing professional development.
• Experience in housing sector or similar role.
• Understanding of estate and tenancy management and delivering tenancy-related services.
• Excellent written and verbal communication skills.

Responsibilities

• Handle tenancy-related queries in line with policies and frameworks.
• Provide direct tenancy support to sustain tenancies.
• Market vacant homes and allocate properties to meet customer needs.
• Manage rent accounts; coach customers on payments and set up realistic payment plans.
• Address anti-social behaviour and tenancy breaches with timely actions.
• Conduct regular estate and scheme inspections; monitor contracts and resolve issues.
• Collaborate with external agencies and partners to benefit customers.

Skills

Customer service

Communication

Organisation

Time management

Stakeholder management

Coaching

Driving

Adaptability

Tools

CRM software

MS Office

Job description

Great Places Housing Group is seeking a Neighbourhood Services Manager to oversee a defined patch of properties, delivering a proactive housing management service and supporting vulnerable customers. You will be visible in neighbourhoods, coordinate with partners and ensure tenancy sustainment.

You will manage rent accounts, respond to tenancy issues, and lead inspections and collaboration with external agencies. A hybrid role with training opportunities is offered.