Housing Caseworker

Peabody; Basildon; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Flexible benefits package (healthcare,

Job summary

Peabody is seeking a housing caseworker to assist tenants in temporary accommodation with tenancy sustainment and housing-related advice. You will empower tenants to take control of their accommodation and personal housing plans as defined by the local authority.

You will communicate clearly with tenants and colleagues, upholding professional boundaries while delivering excellent customer service in a supportive, inclusive environment.

Qualifications

• Experience in housing, support and customer-facing roles.
• Understanding of tenancy sustainment and housing-related support needs.
• Knowledge of welfare benefits (Housing Benefit, Universal Credit and disability benefits).
• Awareness of safeguarding practices and responsibilities.

Responsibilities

• Guide and empower tenants in temporary accommodation to sustain their tenancies through housing-related advice.
• Encourage proactive management of accommodation and personal housing plans defined by the local authority.
• Maintain professional boundaries and deliver excellent customer service in a supportive manner.
• Build positive relationships and work as part of a team while managing a varied caseload with strong record-keeping.

Skills

Casework experience

Tenancy support

Advice/counselling

Communication skills

IT skills

Job description

At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing.

Please Note - This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.

About The Role

You will guide and empower tenants in temporary accommodation to sustain their tenancies through the delivery of housing-related advice. The role encourages tenants to take a proactive approach in managing their accommodation and personal housing plans as defined by the local authority.

About You

You communicate clearly and effectively with tenants, colleagues, and stakeholders, and consistently deliver excellent customer service in a supportive and respectful manner. You have a strong awareness of professional boundaries and always maintain them.

Adaptable and flexible in your approach, you are committed to equality, diversity, and inclusion.

You’re skilled at building positive relationships and thrive when working as part of a team. Highly organised and proactive, you can confidently manage a varied caseload while maintaining strong attention to detail and accurate record-keeping. With solid IT skills, you demonstrate resilience and bring a positive, can-do attitude to everything you do.

• Experience assisting people in housing, support and customer-facing roles.
• Understanding of tenancy sustainment and housing-related support needs.
• Transferrable skills or lived experience.
• Knowledge of welfare benefits, including Housing Benefit, Universal Credit and disability benefits.
• Awareness of safeguarding practices and responsibilities.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

We Offer

• 25 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• Ongoing Training And Development, Including Qualifications And Apprenticeships.
• Up to 10% matched pension contribution

Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.