Housing Tenancy Support Specialist

Peabody; Basildon; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Flexible benefits package (healthcare,

Job summary

Peabody is seeking a housing caseworker to assist tenants in temporary accommodation with tenancy sustainment and housing-related advice. You will empower tenants to take control of their accommodation and personal housing plans as defined by the local authority.

You will communicate clearly with tenants and colleagues, upholding professional boundaries while delivering excellent customer service in a supportive, inclusive environment.

Qualifications

• Experience in housing, support and customer-facing roles.
• Understanding of tenancy sustainment and housing-related support needs.
• Knowledge of welfare benefits (Housing Benefit, Universal Credit and disability benefits).
• Awareness of safeguarding practices and responsibilities.

Responsibilities

• Guide and empower tenants in temporary accommodation to sustain their tenancies through housing-related advice.
• Encourage proactive management of accommodation and personal housing plans defined by the local authority.
• Maintain professional boundaries and deliver excellent customer service in a supportive manner.
• Build positive relationships and work as part of a team while managing a varied caseload with strong record-keeping.

Skills

Casework experience

Tenancy support

Advice/counselling

Communication skills

IT skills

Job description

Peabody is seeking a housing caseworker to assist tenants in temporary accommodation with tenancy sustainment and housing-related advice. You will empower tenants to take control of their accommodation and personal housing plans as defined by the local authority.

You will communicate clearly with tenants and colleagues, upholding professional boundaries while delivering excellent customer service in a supportive, inclusive environment.