Business Support Officer Level 2

Nottingham City Council; Nottingham; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme 17.9%

Smart Working

Health and wellbeing benefits

Discounted membership at local centres

Job summary

Nottingham City Council is seeking a motivated Business Support Officer for a residential care home in Nottingham. You will deliver high-quality admin support, act as a front-line contact for residents, families and visitors, and help manage records and small financial transactions.

The role is permanent, onsite, 37 hours per week, with a starting salary of £25,583 to £26,403 per annum. Hybrid options may apply and a DBS check is required.

Qualifications

• A strong background in administration
• IT skills including all Microsoft Packages
• Experience of working within a care or residential home environment
• Excellent customer service background
• This post is covered by the Immigration Act English Language Requirement for public sector workers
• A DBS enhanced check for a regulated activity is required

Responsibilities

• Provide high-quality administrative support to the home, acting as a key point of contact for residents, families, professionals and visitors.
• Respond to office enquiries, manage correspondence and ensure processes are completed accurately and efficiently.
• Photocopying, printing, filing, archiving documents and ordering equipment and supplies; maintain records and support small financial transactions.
• Assist with processing, monitoring and auditing information to ensure compliance with procedures and regulatory requirements.
• Work independently or as part of a team in a professional and confidential manner.

Skills

Administration

IT skills

Care/home experience

Customer service

Job description

Job Description

Contract Type: Permanent

Working Hours: 08:30 - 16:30 Monday - Friday (37 Hours)

Worker Type: Onsite Worker

Salary: Starting Salary is £25,583 - £26,403 per annum (pro rata for part-time) Pay award pending

Location: The Oaks Residential Care Home, Campbell Street, Nottingham NG3 1GZ

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are seeking a motivated and organised individual to join our team at a Nottingham City Council residential care home. This is a varied and rewarding role that plays a vital part in supporting the smooth day-to-day operation of a busy care setting.

As a Business Support Officer, you will provide high-quality administrative support to the home, acting as a key point of contact for residents, families, professionals and visitors. Responsibilities will include answering telephone calls, responding to office enquiries, managing correspondence and ensuring administrative processes are completed accurately and efficiently.

Additional duties will include photocopying, printing, filing and archiving documents, ordering equipment and supplies, maintaining records and supporting the management of small financial transactions. You will also assist with the processing, monitoring and auditing of information to ensure compliance with organisational procedures and regulatory requirements.

The successful candidate will be highly organised, have excellent communication and customer service skills, and be able to manage a varied workload in a professional and confidential manner. Previous administrative experience is desirable, along with good IT skills and the ability to work effectively both independently and as part of a team.

This is an excellent opportunity to make a positive contribution to the delivery of high-quality care services while gaining experience within a supportive and rewarding environment.

About You

The ideal candidate will have:

• A strong background in administration
• IT skills including all Microsoft Packages
• Experience of working within a care or residential home environment
• Excellent customer service background

• This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.
• A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Scott Radford, Service Delivery Manager, by telephone on 01158761476 or by email at [e-mail].

Closing Date: Sunday 30th August 2026

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.