Housing & Care Customer Experience Advisor

Anchor Hanover; Bradford; Sur place; GBP 27 000 - 28 000; Plein temps

Avantages offerts par ce poste

Gym discounts

Mental health support

Flexible working options

Pension plan

Résumé du poste

Anchor Hanover in Bradford is seeking a Customer Experience Advisor to deliver outstanding customer service within our care and housing framework. You will be one of the first contacts for residents seeking housing solutions, build relationships with customers and external professionals, and work with teams to ensure smooth service delivery.

This not-for-profit employer offers development opportunities, with a 37.5-hour week and a starting salary of £26,900 per year, rising to £28,000 after

Qualifications

• Empathetic with genuine ability to understand others and take action.
• Patient and calm in challenging situations.
• Excellent written and verbal communication, adaptable to audiences.
• Organised with attention to detail.
• Self-motivated and driven to achieve goals.
• Strong team player willing to support colleagues.

Responsabilités

• First point of contact for housing, home ownership, or care solutions.
• Build relationships with residents, customers, and external professionals.
• Identify and deliver tailored solutions meeting diverse needs.
• Collaborate with teams across the organisation for smooth service delivery.
• Demonstrate empathy and efficiency in customer service.
• Aim for one-touch, first-time resolutions.

Connaissances

Empathy

Patience

Communication

Organisation

Motivation

Teamwork

Outils

MS Office

Description du poste

Anchor Hanover in Bradford is seeking a Customer Experience Advisor to deliver outstanding customer service within our care and housing framework. You will be one of the first contacts for residents seeking housing solutions, build relationships with customers and external professionals, and work with teams to ensure smooth service delivery.

This not-for-profit employer offers development opportunities, with a 37.5-hour week and a starting salary of £26,900 per year, rising to £28,000 after