Housing Support Partner - Part Time

Totaljobs Group Ltd; Bracknell; On-site; GBP 10,000 - 40,000; Part time

Job summary

An exciting opportunity awaits as a Housing Support Partner in Bracknell! This part-time role focuses on ensuring customer wellbeing and providing exceptional housing-related support. You will engage with customers, understand their needs, and work collaboratively with various agencies to enhance their living conditions. This dynamic position promises daily challenges and rewards, making a significant impact on the lives of those you serve. Join a passionate team dedicated to delivering outstanding service and improving community housing standards. If you have a genuine passion for helping others and want to be part of a forward-thinking organization, this role is for you!

Qualifications

• Experience in housing support or related fields is preferred.
• Ability to engage with customers and manage difficult conversations.

Responsibilities

• Support customers by identifying their housing-related needs.
• Network with internal departments and external agencies for support.

Skills

People Skills

Communication Skills

Problem Solving

Enthusiasm

Assertiveness

Job description

This job application is restricted to applicants in the UK only.

We are excited to be looking for a Housing Support Partner to join us on a part-time basis in Bracknell.

We are passionate about our service and determined our customers continue to receive a service that is second to none – and we need you!

You will ensure our customers’ wellbeing remains at the heart of everything we do - it’s our priority that they are supported throughout their tenancy and their homes remain safe and managed to the highest standard. Remember, we don’t just want to do things the way they’ve always been done, we want to do things even better!

No two days will be the same in this role so enthusiasm, a can-do attitude, and a genuine passion for always going the extra mile will be essential as you’ll take ownership of supporting a caseload of customers with housing-related support needs, engaging with and involving our customers wherever possible, so they know their voices are being heard.

Responsibilities:

• Supporting our customers, identifying support needs and action planning.
• Regular networking with internal departments and utilising a multi-agency framework including but not limited to statutory and voluntary agencies in the pursuance of providing the required support for our customers.
• Assisting customers with their housing options.

You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations, and using your excellent people skills to resolve any issues relating to their tenancy. This is a fast-paced role within a supportive, close working team and promises to be hugely rewarding for the right candidate.

Abri is a large housing provider who owns and manages over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services, Abri works with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
• We’re investing in our communities to address local issues and create opportunities for everyone.

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found on our website.