Housing Assistant

JR United Kingdom; Exeter; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading UK provider of housing and neighbourhood services is seeking a property management professional. The role emphasizes managing property vacancies, ensuring compliance with housing legislation, and delivering exceptional service to clients and residents. Successful candidates will demonstrate strong relational skills, knowledge of the property industry, and proficiency in IT.

Qualifications

• Good understanding of affordable rent unit management and residential lettings.
• Knowledge of housing legislation and current practices.
• Excellent IT skills, proficient in Word and Excel.

Responsibilities

• Manage the void process and customer onboarding for properties.
• Respond to housing management queries and ensure excellent customer service.
• Support the Property Manager with inspections and repair management.

Skills

Customer Service

Knowledge of Housing Legislation

IT Skills

Health and Safety Knowledge

Job description

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Fully remote with occasional sight visits

Own vehicle is essential

Our Client

Our Client is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

They're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to their values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
• Assist the Property Manager in managing the administration of the client's customer portal.
• Respond to housing management queries ensuring high quality responses are provided to Customers and clients.
• Support the Property Manager with all required block inspections and site attendance.
• Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
• Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.

Key Requirements

• A good understanding and knowledge of affordable rent unit management, residential lettings and the property industry
• Knowledge of housing legislation and current practice
• Excellent health and safety knowledge
• Excellent IT skills (Word and Excel)
• Be able to perform a whole range of housing management functions including voids, sign-ups, estate inspections and reporting repairs.
• Full driving licence and own transport (Mileage claimed back).

We read through each application carefully and will contact you back quickly if we think you would be a good fit.