Housing Assistant

JR United Kingdom; Devon and Torbay; Remote; GBP 30,000 - 40,000; Full time

Job summary

Un fournisseur de services immobiliers de premier plan du Royaume-Uni recherche un gestionnaire de location pour superviser le processus de vacance et assurer un service client exceptionnel. La personne idéale possédera une solide compréhension de la gestion locative et de la législation en matière de logement, tout en étant capable d'effectuer diverses tâches de gestion. Ce poste offre une flexibilité de travail à distance avec des visites occasionnelles sur site.

Qualifications

• Bonne compréhension de la gestion des unités de location abordables.
• Connaissance des pratiques actuelles du logement.
• Permis de conduire valide et transport personnel.

Responsibilities

• Gérer le processus de vacance incluant publicité et inspections.
• Assister le gestionnaire de propriété dans l'administration du portail client.
• Assurer un excellent service client lors des interactions.

Skills

Gestion locative

Service client

Connaissance de la législation du logement

Connaissance des fonctions de gestion de logement

Tools

Word

Excel

Job description

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Fully remote with occasional sight visits

Own vehicle is essential

Our Client

Our Client is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

They're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to their values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
• Assist the Property Manager in managing the administration of the client's customer portal.
• Respond to housing management queries ensuring high quality responses are provided to Customers and clients.
• Support the Property Manager with all required block inspections and site attendance.
• Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
• Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.

Key Requirements

• A good understanding and knowledge of affordable rent unit management, residential lettings and the property industry
• Knowledge of housing legislation and current practice
• Excellent health and safety knowledge
• Excellent IT skills (Word and Excel)
• Be able to perform a whole range of housing management functions including voids, sign-ups, estate inspections and reporting repairs.
• Full driving licence and own transport (Mileage claimed back).

We read through each application carefully and will contact you back quickly if we think you would be a good fit.