Housing and Homelessness Advisor - Glasgow's Helping Heroes

Armed Forces Charities (SSAFA); Glasgow; Hybrid; GBP 29,000 - 38,000; Full time

Job summary

SSAFA’s Housing and Homelessness Advisor role supports serving personnel, veterans and families across the city, delivering person-centred housing advice and casework. Based in the Glasgow area, you’ll work with local authorities and providers to sustain long-term housing and prevent homelessness.

You will triage enquiries, manage a varied caseload and develop outcomes through early intervention, safeguarding and multi-agency collaboration, including outreach work and occasional after-hours

Qualifications

• To be successful in this role, you will be proactive, compassionate and motivated to support the Armed Forces community through complex housing challenges.
• Strong transferable skills and relevant experience in housing and homelessness are essential.

Responsibilities

• Triage enquiries and manage a varied caseload with person-centred housing support.
• Apply for funding for rent, deposits and emergency accommodation.
• Collaborate with local authorities, housing providers and third-sector partners.
• Represent SSAFA in forums and stakeholder events; engage in outreach and home visits.

Skills

Compassionate

Communication

Case management

Organisational skills

Public sector collaboration

Education

CIH Level 2/3 Housing Practice

Job description

About the role

As a Housing and Homelessness Advisor, you'll provide person-centred housing support to the Armed Forces community, offering advice, casework and tenancy sustainment to those at risk of homelessness. You'll triage new enquiries, manage a varied caseload and ensure accessible, inclusive support for all beneficiaries.

Working closely with local authorities, housing providers and third-sector partners, you'll help deliver joined-up support through the Council's Housing Options approach. You'll represent GHH in forums with key stakeholders, including Homeless Network Scotland, and contribute to housing projects and outreach clinics across the city.

A key part of the role includes applying for funding for rent, deposits and emergency accommodation, while supporting beneficiaries to maintain stable, long-term housing through proactive engagement and early intervention.

This is a dynamic, community-focused role where no two days are the same. You'll develop your skills in case management, safeguarding, multi-agency working and crisis support, while making a meaningful difference to those who have served.

As a pet-friendly service, GHH regularly supports beneficiaries who may have assistance or support animals.

About the team

GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma-informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long-term housing solutions.

The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support.

You’ll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours.

About you

To be successful in this role, you will need to be a proactive, compassionate person with a genuine interest in housing and homelessness. You’ll bring relevant experience or strong transferable skills, along with the motivation to support the Armed Forces community through complex housing challenges.

Ideally, you will hold a Chartered Institute of Housing (CIH) Level 2 or 3 qualification in Housing Practice or be willing to work towards it as part of your development in the role.

You’ll manage a varied caseload, provide person-centred support, and work closely with local authorities, landlords and partner agencies. Strong communication, problem-solving and organisational skills are essential.

This is a community-based role involving citywide travel, outreach work and home visits, and requires flexibility when dealing with urgent or changing needs.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download the full job description here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact the Senior Housing and Homelessness Advisor, Hayley Mack on [e-mail].

Closing date: Midnight on Sunday 18 October 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC