Service Manager

Right There; Ayr; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Salary up to £38,896 per annum

Full-time, permanent

Core workplace: Ayr

35 hours per week, Mon–Fri

Annual leave 6–8 weeks depending on a年

Pension participation

Flexible working around programme need

Wellbeing support and development

Job summary

Right There is seeking a Service Manager in Ayr to lead a safe, person-centred housing support service for young people facing homelessness. You will supervise a team, shape support planning and ensure delivery meets contractual and quality standards.

You’ll report to the Locality Manager, collaborate with local authorities and partners, and drive continuous improvement while maintaining a compassionate, values-led approach. The role offers full-time hours and a permanent contract.

Qualifications

• Experience leading, coaching, supervising or developing people.
• Understanding housing support, social care, homelessness or related services.
• Ability to plan, prioritise and make decisions in complex or urgent situations.
• Clear and respectful written and verbal communication.

Responsibilities

• Lead with care and confidence, providing supervision, appraisals and reflective practice.
• Ensure person-centred, strengths-based support planning.
• Oversee programme delivery, quality assurance and reporting.
• Build strong partnerships with local authority, social work, housing services and other agencies.
• Manage resources, budgets and use data to inform decisions within financial parameters.
• Contribute to annual planning, policy development and service improvement.
• Promote a safe, inclusive culture for colleagues and service users.

Skills

Leadership

Coaching

Supervision

Planning

Data-informed decisions

Communication

Relationship building

Travel flexibility

Education

SVQ 3 in Social Services and Health Care (SCQF Level 7)

HNC in Social Services

SCQF Level 9/10 leadership qualification

Job description

About The Role

Can you lead a team to help young people move beyond homelessness towards a safe and settled future? If you care about young people having a safe, supportive place to call home, and you know how to lead a team with compassion, clarity and purpose, this could be the next move for you.

Supported Accommodation South Ayrshire helps reduce repeat homelessness by providing high-quality housing support in Ayr. As Service Manager, you will lead the delivery of a safe, person-centred and strengths-based service for young people experiencing homelessness, including those moving from temporary accommodation into permanent or longer-term suitable housing.

You will report to the Locality Manager and lead a team that includes a Senior Support Worker and Support Workers. You will create the conditions for colleagues to do their best work, while ensuring the people we support are treated with unconditional positive regard and receive support that reflects their individual needs, strengths and aspirations.

Right There has spent 200 years standing alongside people in Scotland. Last year, we supported almost 4,000 people to stay in their homes and stay connected to the people they love. We provide tailored support for people living with the effects of homelessness, poverty, addiction or family breakdown, meeting people where they are with no judgement and walking alongside them at the right time.

What you’ll do

• Lead with care and confidence. You will support, coach and guide your team through regular supervision, appraisals, reflective practice and day-to-day leadership.
• Keep people at the centre. You will make sure support planning is person-centred, psychologically informed and focused on each person’s strengths, safety and aspirations.
• Deliver a high-quality service. You will oversee programme delivery, contractual requirements, quality assurance, performance information and local authority reporting.
• Build strong partnerships. You will work with local authority colleagues, social work, housing services, commissioners, community partners and other agencies to support positive outcomes.
• Manage resources well. You will help set and manage budgets, use data to inform decisions and make sure the service works within agreed financial parameters.
• Support growth and improvement. You will contribute to annual business planning, policy development, new initiatives and continuous learning across the service.
• Promote a safe and inclusive culture. You will help create an environment where colleagues and the people we support feel respected, heard and safe.

What you’ll bring

You may already be managing a housing, social care or support service, or you may be ready for a broader leadership role where your judgement, organisation and values-led practice can make a real difference. We are interested in the experience you bring, the way you work with people and your commitment to learning.

• You hold, or meet the minimum requirement to hold, SVQ 3 in Social Services and Health Care at SCQF Level 7 or HNC in Social Services, enabling registration as a manager with the Care Inspectorate.
• You hold, or are willing to work towards, the required leadership and management qualification at SCQF Level 9 or 10.
• You have experience of leading, coaching, supervising or developing people.
• You understand housing support, social care, homelessness or related community-based services.
• You can plan, prioritise and make thoughtful decisions, including when situations are complex or urgent.
• You communicate clearly and respectfully, in writing and in person.
• You can build positive working relationships with colleagues, partners, commissioners and the people we support.
• You are confident using information, reports and data to support decision-making and service improvement.
• You are able to travel within the agreed geographical area and respond flexibly when the service needs it.

Experience in third sector, housing, social care, support services, youth work, community services, partnership working, service planning or people management could all be relevant for this role. If this opportunity excites you but you do not meet every point, we still encourage you to apply.

Our offer

• Full-time, permanent
• Salary up to £38,896 per annum.
• Core place of work: 42 Chalmers Road, Ayr, KA7 2JQ.
• 35 hours per week worked Monday to Friday, flexibly between 9.00am and 5.00pm depending on service needs, with a one-hour unpaid break.
• Annual leave of 210 hours, equivalent to 6 weeks, rising to 280 hours, equivalent to 8 weeks, after year one. This includes public holidays.
• People’s Pension, subject to eligibility.
• Flexible working around programme needs.
• Access to wellbeing support, learning and development, funded qualifications where appropriate, Cycle to Work, Health Shield, Blue Light Card and other employee benefits.

About Us

We are a charity that recently celebrated 200 years of standing alongside people in Scotland. Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love.