Housing Allocations & Verification Specialist

Morgan Hunt; London Borough of Lambeth; On-site; GBP 30,000 - 38,000; Full time

Job summary

Lambeth Council is seeking an Allocations Officer to manage the allocation and verification processes under Part VI of Housing Act 1996. The role involves flexible responsibilities across allocation and verification as directed by the Allocations and Verifications Team Manager, ensuring efficient housing allocations and compliance with policies.

The post requires close collaboration with housing providers, accurate data handling, and a commitment to excellent customer service for tenants and

Qualifications

• Experience in housing allocations and verification processes.
• Ability to work flexibly across allocation and verification functions.
• Strong attention to detail and data accuracy.

Responsibilities

• Provide a high quality, customer-focused housing allocation service to Lambeth tenants and residents.
• Advertise properties and shortlist tenants via choice-based lettings and make offers in line with policy.
• Conduct thorough verification investigations, including home visits where needed.
• Collaborate with housing providers to maximise use of social rented stock.
• Provide management information and detailed reports to monitor housing supply.
• Promote joined-up service delivery across housing and directorates.
• Maintain case records and utilise IT systems for accurate data.
• Participate in appraisals, PDPs and service development meetings.
• Ensure compliance with Data Protection Act and health and safety requirements.
• Uphold Equal Opportunities and FRESH values in daily work.
• Promote diversity and anti-racism initiatives.
• Undertake other duties as required by the grade and service needs.

Skills

Customer service

Data entry

Communication

Tools

IT systems

Job description

Lambeth Council is seeking an Allocations Officer to manage the allocation and verification processes under Part VI of Housing Act 1996. The role involves flexible responsibilities across allocation and verification as directed by the Allocations and Verifications Team Manager, ensuring efficient housing allocations and compliance with policies.

The post requires close collaboration with housing providers, accurate data handling, and a commitment to excellent customer service for tenants and