Housing Allocations & Verification Specialist

Morgan Hunt UK Ltd; London Borough of Lambeth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Lambeth Council is seeking an Allocations Officer to support the social housing allocation and verification processes. The role covers assessing eligibility, managing the housing register, and processing nominations to housing associations in accordance with allocation schemes.

The post requires strong customer service skills, attention to detail, and the ability to work with external housing providers. Training and a supportive team environment are provided.

Qualifications

• Experience in housing allocations and verification processes.
• Strong administrative and data handling capabilities.
• Ability to interpret and apply housing policies and procedures.

Responsibilities

• Provide a high quality, customer focused housing allocation service to tenants and residents.
• Advertise properties and shortlist prospective tenants under the choice-based lettings scheme.
• Conduct investigations in the verification process and approve housing applications.
• Collaborate with housing providers and monitor performance to maximise social stock use.
• Produce management information and reports to support stock monitoring.
• Liaise with cross-directorate teams to promote integrated service delivery.
• Champion excellent customer service and maintain accurate case records.
• Utilise IT systems to record information and support administration.
• Participate in appraisals and service development activities.
• Ensure compliance with data protection, health and safety, and council policies.
• Promote diversity and uphold the council's values.

Skills

Customer service

Administrative skills

Data verification

Housing policy knowledge

Job description

Lambeth Council is seeking an Allocations Officer to support the social housing allocation and verification processes. The role covers assessing eligibility, managing the housing register, and processing nominations to housing associations in accordance with allocation schemes.

The post requires strong customer service skills, attention to detail, and the ability to work with external housing providers. Training and a supportive team environment are provided.