Duty Worker - Camden

THE SINGLE HOMELESS PROJECT; Greater London; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Salary progression after probation

37.5 hour week with flexible hours

25 days annual leave

Pension scheme

Health plan & discounts

Training programme

Job summary

Single Homeless Project in Camden is seeking a Duty Worker for the Rough Sleeping Outreach Hub. You’ll be a key contact, welcoming clients, listening to their needs and connecting them with the right support and partner agencies.

This Monday–Friday role runs 8am–4pm, with a 37.5 hour week, DBS check required, and a benefits package including a salary progression, generous leave, pension and learning opportunities.

Qualifications

• You are experienced in working in a busy client-facing, reception, administrative, community or support environment.
• You are highly organised, with strong attention to detail and the ability to manage appointments, records, emails and competing priorities effectively.
• You communicate clearly and confidently, and know how to manage expectations, maintain professional boundaries and stay calm when situations become challenging.
• You build positive relationships with clients, colleagues and partner agencies, and understand the value of joined-up, multi-agency working.
• You understand the barriers faced by people experiencing homelessness, rough sleeping and multiple disadvantage, alongside the importance of safeguarding, confidentiality and appropriate information sharing.

Responsibilities

• Respond to enquiries and help clients navigate available support within the Hub.
• Coordinate appointments, calendars and day-to-day administration to keep the Hub running smoothly.
• Escalate safeguarding or welfare concerns appropriately.
• Work with outreach teams and external agencies to provide joined-up services.

Job description

Contact us

Work for us

Team

Camden Outreach

Location

Camden

No. of Vacancies

1

Contract Type

Permanent

Hours per week

37.5

Salary

Starting at £34,127.11 and rising incrementally to £36,947.49 per annum

Closing Date

18/10/2026

Ref No

SHP2161

About the role:

For someone sleeping rough, walking into a service and knowing there is someone who will listen, understand what they need and help them find the right support can make a huge difference. As a Duty Worker in our Camden Rough Sleeping Outreach Hub, you’ll be one of the people helping to make that happen — creating a welcoming, calm and well-organised space where clients can access support and partner agencies can work together effectively.

You’ll be a key point of contact within the Hub, responding to enquiries, helping clients navigate the support available and connecting them with the right colleagues or partner agencies. You’ll also play an important role in recognising when someone may need more urgent support, identifying safeguarding or welfare concerns and making sure these are escalated appropriately.

Behind the scenes, you’ll help keep the Hub running smoothly by coordinating appointments, partner attendance, calendars, communications and day-to-day administration. You’ll work closely with our outreach teams, Referral Coordinator and external agencies, helping information move quickly and accurately so that clients experience a joined-up service rather than having to navigate different systems alone.

This is a Monday to Friday role, working 8am-4pm, offering a consistent daytime working pattern within a busy and collaborative service. You’ll also have access to Single Homeless Project's (SHP) learning and development opportunities, with support to build your knowledge of homelessness services and develop your career across the organisation.

About you:

• You are experienced in working in a busy client-facing, reception, administrative, community or support environment, and are confident responding to a wide range of enquiries.
• You are highly organised, with strong attention to detail and the ability to manage appointments, records, emails and competing priorities effectively.
• You communicate clearly and confidently, and know how to manage expectations, maintain professional boundaries and stay calm when situations become challenging.
• You build positive relationships with clients, colleagues and partner agencies, and understand the value of joined-up, multi-agency working.
• You understand the barriers faced by people experiencing homelessness, rough sleeping and multiple disadvantage, alongside the importance of safeguarding, confidentiality and appropriate information sharing.

About SHP:

We’re London’s leading homelessness charity – and we get things done.

Important Info:

Closing Date: Sunday 18th October at midnight

Interview Date: Tuesday 27th October at SHP Head Office in Kings Cross

Please note there will be a second stage interview at our service in Camden for suitable candidates

This post will require an Enhanced DBS check to be processed for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.