Housing Access & Move-On Advisor

Belmont Recruitment; Tunstall; On-site; GBP 24,000 - 29,000; Full time

Job summary

Belmont Recruitment is seeking a Housing Customer Advisor for a supported housing service in Stoke-on-Trent. You will be the first point of contact, guiding customers through their housing journey from referral to securing longer-term accommodation.

In this role you will assess referrals, provide a responsive, person-centred service to vulnerable individuals, work with partner agencies to prevent homelessness and coordinate move-on options, while maintaining accurate records.

Qualifications

• Good knowledge of housing and homelessness services
• Experience working with vulnerable customers
• Strong communication and relationship-building skills
• The ability to assess individual needs and make appropriate decisions
• Experience working with partner agencies and external organisations
• Good organisation skills and the ability to manage multiple referrals and priorities

Responsibilities

• Assessing referrals and identifying whether the service can meet the customer's housing and support needs
• Providing a responsive and person-centred service to vulnerable individuals
• Working with customers and partner agencies to help prevent and reduce homelessness
• Supporting customers with their housing journey and identifying suitable move-on options
• Liaising with local authorities, housing providers, landlords and other partner agencies
• Coordinating move-on pathways into appropriate longer-term or independent accommodation
• Maintaining accurate records and ensuring referrals and customer information are managed effectively

Skills

Communication skills

Relationship-building

Organisation skills

Assessment of needs

Experience with vulnerable customers

Experience with partner agencies

Job description

Belmont Recruitment is seeking a Housing Customer Advisor for a supported housing service in Stoke-on-Trent. You will be the first point of contact, guiding customers through their housing journey from referral to securing longer-term accommodation.

In this role you will assess referrals, provide a responsive, person-centred service to vulnerable individuals, work with partner agencies to prevent homelessness and coordinate move-on options, while maintaining accurate records.