Housekeeping Team Member

Warner Hotels; Thorley Street; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Gym access

Discounts on food onsite

Pension scheme

Career development

28 days annual leave

Cycle to Work

Life Assurance

Free onsite parking

Family friendly policies

Job summary

Norton Grange, part of Warner Hotels Group on the Isle of Wight, is hiring a Housekeeping Team Member. You’ll help ensure a clean, safe and welcoming environment for guests, collaborating with a large, diverse team and supporting the guest journey from arrival to room.

The role emphasizes guest-centric service, pride in attention to detail, and a willingness to learn and grow within a supportive team that values development and guest satisfaction.

Qualifications

• Customer service-focused approach to guest interactions.
• Ability to work effectively as part of a team.
• Willingness to learn and develop in hotel operations.
• Strong communication with guests and colleagues.
• Flexible and adaptable to changing workloads.

Responsibilities

• Deliver a high standard of housekeeping service to guests.
• Collaborate with the Housekeeping Manager and Team Leaders to ensure smooth guest journeys from arrival to room allocation.
• Maintain a clean, safe and inviting environment across all guest areas.

Skills

Customer service

Teamwork

Guest experience

Communication

Adaptability

Job description

Join our team at Norton Grange part of the Warner Hotels Group. Set within magnificent grounds, Norton Grange is part of the Warner Hotels Group. It’s a beautiful, coastal, 202-bedroom chalet village with a theatre, purpose-built leisure facilities, a restaurant, and award-winning gardens that feature beautiful views of the Solent. It’s close to the port of Yarmouth on the Isle of Wight

Hourly rate: Up to £12.71 per hour dependent on age

We have a fantastic opportunity for a Housekeeping Team Member to join us at Warner Hotels. We're looking for enthusiastic individuals who are passionate about delivering great guest experiences and take pride in attention to detail. In this role, you'll be part of a supportive team, helping to create a clean, safe, and inviting environment where our guests can relax and enjoy their stay.

Warner Hotels don't just deliver holidays - we create moments where Guests (and team) feel alive, relaxed and inspired.

Why work with Warner Hotels?

As a Housekeeping Team Member, you'll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What will I be doing?

As part of our supportive team, you will develop and grow into delivering a great service within the housekeeping department. Alongside the Housekeeping Manager and the Housekeeping Team Leaders you will be a fundamental part of the smooth running of the guest journey from the moment they arrive to their room.

By working together with a large diverse and multi-skilled team, you will ensure all our guests enjoy the highest quality stay in a perfectly kept room.

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do
• A willingness to learn and improve knowledge on customer service, our products and tailored selling
• Someone who will care about the wider team and look to support wherever needed
• A promise to come to work as your whole authentic self

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.