Housekeeping Supervisor - Lead Team & Elevate Guest Rooms

WGC Ltd.; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Fixed hours contract

Flexible hours to suit you

Life Insurance

Doctor and Legal helpline

Counselling/Wellbeing Support

Discounts from top retailers

Training budget up to £10,000 per year

DiscountStore discounts

Discounted hotels and flights

Low-cost health insurance

Full workplace pension

28 days holiday

Job summary

WGC Ltd is seeking a Supervisor for the Birmingham-based housekeeping team. You will report to the Head Housekeeper and support daily operations, supervising staff and ensuring high guest service standards.

We offer a fixed hours contract with guaranteed weekly hours, Life Insurance, access to medical and legal helpline, wellbeing support, retailer discounts, and a substantial training budget to advance your career within the company.

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Job description

WGC Ltd is seeking a Supervisor for the Birmingham-based housekeeping team. You will report to the Head Housekeeper and support daily operations, supervising staff and ensuring high guest service standards.

We offer a fixed hours contract with guaranteed weekly hours, Life Insurance, access to medical and legal helpline, wellbeing support, retailer discounts, and a substantial training budget to advance your career within the company.