Housekeeping Supervisor: Lead Rooms Team & Elevate Guests

Stratford International; Greater London; Híbrido; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Gym discounts and wellness classes

Monthly wellbeing challenges

Bi-annual theme parties

Monthly birthday celebrations and team

Resumo da oferta

The Stratford is seeking a Housekeeping Supervisor to join our Housekeeping Team. You’ll lead a small team of Room Attendants and House Porters on shift, check bedrooms and public areas, and work closely with Reception so rooms are ready when guests arrive. You’ll report to our Housekeeping Manager.

The role requires hotel housekeeping experience of at least 6 months. If you’ve got that and you’re ready to take on more responsibility, we’d like to hear from you.

Qualificações

• Minimum 6 months’ experience in hotel housekeeping as a Floor Supervisor, Housekeeping Assistant Manager, Room Coordinator, Team Leader or similar.
• Comfortable using a computer for daily tasks such as updating spreadsheets and emails.
• Organised, friendly with guests and colleagues, and able to give feedback.

Responsabilidades

• Allocate rooms to the team at the start of shift and check in with them throughout the day.
• Inspect departure and stayover rooms so every room is guest-ready.
• Monitor public areas – lobby, corridors and guest lifts.
• Talk to Reception about early arrivals, late check-outs, VIPs and special requests.
• Train and support new team members, ensuring the team meets housekeeping standards.
• Manage guest requests and any housekeeping issues on shift and report to the Housekeeping Manager.
• Log maintenance faults, lost property and linen stock.
• Update room statuses on the system and send a handover at shift end.
• Oversee minibar inventory and posting.

Conhecimentos

Hotel housekeeping experience

Computer literacy

Feedback and supervision

Guest service

Ferramentas

Excel

Descrição da oferta de emprego

The Stratford is seeking a Housekeeping Supervisor to join our Housekeeping Team. You’ll lead a small team of Room Attendants and House Porters on shift, check bedrooms and public areas, and work closely with Reception so rooms are ready when guests arrive. You’ll report to our Housekeeping Manager.

The role requires hotel housekeeping experience of at least 6 months. If you’ve got that and you’re ready to take on more responsibility, we’d like to hear from you.