Housekeeping Supervisor: Guest Experience Leader

Coworth Park; Blacknest; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Employee bonus

Complimentary stays

F&B discount

Pension scheme

Social events

Training & development

Wellbeing support

Friend referral bonus

Job summary

Coworth Park is seeking a Housekeeping Supervisor to lead our housekeeping team, ensuring exceptional guest experiences across the property. You will coach staff, communicate clearly, and uphold our standards of service, hospitality, and attention to detail.

We value inclusivity and offer extensive development opportunities, staff bonuses, strong service charges, and access to employee benefits within the Dorchester Collection. Join us to help guests feel welcomed and valued at every stay.

Qualifications

• Excellent communication skills with a strong customer service ethic.
• Attention to detail and ability to coach and guide housekeeping team.
• Ability to handle guest requests with discretion and flexibility.

Responsibilities

• Check, coach, and communicate clearly with the housekeeping team; be aware of guests' needs and ensure the best experience.
• Fulfil special guest requests including set-ups, supplies, moving furniture, and deep cleaning as required.

Skills

Communication

Customer service

Leadership

English proficiency

Job description

Coworth Park is seeking a Housekeeping Supervisor to lead our housekeeping team, ensuring exceptional guest experiences across the property. You will coach staff, communicate clearly, and uphold our standards of service, hospitality, and attention to detail.

We value inclusivity and offer extensive development opportunities, staff bonuses, strong service charges, and access to employee benefits within the Dorchester Collection. Join us to help guests feel welcomed and valued at every stay.