Housekeeping Supervisor — Guest Experience Leader

Novotel Stansted - Arora Group; Bentfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty.

Uniform offered and dry cleaned.

Discounted employee friends & family

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Cycle 2 work scheme.

UK attraction discounts @ Merlin Enter

Taste card.

Life assurance scheme.

Wage stream.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

Job summary

Novotel London Stansted is seeking a Housekeeping Supervisor to maintain high cleanliness standards across bedrooms and bathrooms. You will lead and mentor a team, coach attendants, and coordinate spring cleans to ensure rooms present perfectly for guests.

Ideal candidates bring 4-star hotel experience or a strong track record in similar roles, with a calm, proactive, and team-focused approach. Join a growing brand offering progression and employee recognition.

Qualifications

• Provides high-quality service with a calm and positive attitude.
• Experience in a 4-star hotel is a real advantage.
• Strong attention to detail and teamwork are essential.

Responsibilities

• Maintain the highest standards of cleanliness of bedrooms and bathrooms.
• Ensure rooms look well-presented by performing room checks.
• Clean rooms when necessary, setting standards for the housekeeping team.
• Coach, guide and mentor room attendants daily.
• Coordinate spring cleaning schedules of bedrooms and corridors.
• Maintain correct stock levels in housekeeping stores and ensure proper storage.
• Engage with guests to promote guest loyalty and memorable experiences.

Skills

Attention to detail

Leadership

People management

Customer service

Job description

Novotel London Stansted is seeking a Housekeeping Supervisor to maintain high cleanliness standards across bedrooms and bathrooms. You will lead and mentor a team, coach attendants, and coordinate spring cleans to ensure rooms present perfectly for guests.

Ideal candidates bring 4-star hotel experience or a strong track record in similar roles, with a calm, proactive, and team-focused approach. Join a growing brand offering progression and employee recognition.