Front Office Leader | Elevate Guest Experience & Revenue

Novotel Stansted - Arora Group; Bentfield; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Free meals on duty

Complimentary on-site parking

Discounted employee rates at Arora/Nov

Food and beverage discounts

Life assurance

Employee assistance programme

Job summary

Novotel London Stansted, part of the Arora Group, seeks a proactive Front Office Manager to lead the front desk team and uphold brand standards. You will develop budgets, optimize occupancy and ADR, and drive guest satisfaction through effective coaching and performance management.

Candidate profile includes strong leadership, attention to detail, and excellent English, with experience in a 4‑star hotel and familiarity with Opera PMS and MS Office. Attractive benefits apply.

Qualifications

• Bachelor’s degree in hotel management or equivalent preferred.
• Proven experience in managing front office teams in a 4‑star hotel.
• High standard of English (written and spoken).
• Strong leadership and communication skills.

Responsibilities

• Lead the Front Office team, fostering team dynamics to meet guests' needs and brand standards.
• Prepare and monitor departmental budgets, with a focus on rate strategy, initiative building and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up‑selling at the front desk.
• Conduct payroll cost analysis to ensure optimal performance against occupancies.
• Monitor and ensure achievement of KPIs, including guest satisfaction and revenue targets.
• Address guest concerns, solicit feedback and drive continuous improvement in satisfaction.
• Coach, train, and support the team to maintain high standards and continuous improvement.

Skills

Team leadership

Communication skills

Analytical skills

Attention to detail

Resilience under pressure

English proficiency

Education

Bachelor’s degree in hotel management

Tools

Opera PMS

Microsoft Office

Job description

Novotel London Stansted, part of the Arora Group, seeks a proactive Front Office Manager to lead the front desk team and uphold brand standards. You will develop budgets, optimize occupancy and ADR, and drive guest satisfaction through effective coaching and performance management.

Candidate profile includes strong leadership, attention to detail, and excellent English, with experience in a 4‑star hotel and familiarity with Opera PMS and MS Office. Attractive benefits apply.