Housekeeping Supervisor

Warner Hotels; North Hayling; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Gym access

Food discount at onsite facilities

Pension scheme

Career development through courses

Annual leave

Job summary

Warner Hotels Lakeside on Hayling Island seeks a Housekeeping Supervisor on a 12‑month fixed term contract to cover maternity leave. You will lead the housekeeping team to maintain the highest standards of cleanliness, presentation and hygiene, while supporting guest satisfaction and smooth hotel operations.

You will oversee shift operations, guest queries, resource allocation, upselling opportunities, and day-to-day reporting.

Responsibilities

• Act as the on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain a visible presence in public areas to support guest satisfaction.
• Provide support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Lead by example, fostering a positive and collaborative working environment.
• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while maintaining guest experience standards.
• Conduct thorough shift handovers to ensure continuity.
• Prepare reports on key events, guest feedback, and operational challenges.
• Escalate urgent matters to senior leadership as required.
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.
• Liaise with organisers and internal teams to ensure event requirements are met.

Job description

Join our team at Lakeside, part of the Warner Hotels Group. This hotel on Hayling Island has spa facilities, a cabaret restaurant, and overlooks a lake near the Hampshire coast.

Warner Hotels are recruiting for a Housekeeping Supervisor on 12 month fixed term contracts to cover a period of maternity leave. In this role, you will lead, motivate, and support the housekeeping team to ensure guest rooms and public areas consistently meet the highest standards of cleanliness, presentation, and hygiene. By maintaining exceptional quality standards and fostering a positive team environment, you will play a key role in enhancing the guest experience, driving customer satisfaction, and supporting the smooth, efficient operation of the property.

The Housekeeping Supervisor Has The Following Responsibilities

Operational Oversight

• Act as the on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain a visible presence in public areas to support guest satisfaction.

Team Support & Leadership

• Provide support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Lead by example, fostering a positive and collaborative working environment.

Financial & Commercial Awareness

• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while maintaining guest experience standards.

Communication & Reporting

• Conduct thorough shift handovers to ensure continuity.
• Prepare reports on key events, guest feedback, and operational challenges.
• Escalate urgent matters to senior leadership as required.

Emergency Response

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Event & Function Support

• Liaise with organisers and internal teams to ensure event requirements are met.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.