Housekeeping Supervisor

Accor Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels is seeking a dedicated Housekeeping Supervisor to uphold the highest cleanliness standards and enhance guest service quality. In this role, you will oversee housekeeping operations, conduct inspections, and mentor staff, ensuring optimal guest experiences in a luxury hotel environment.

Qualifications

• Minimum 2–3 years of housekeeping experience in a luxury hotel.
• At least 1 year in a supervisory capacity.
• Strong knowledge of cleaning techniques and hygiene standards.

Responsibilities

• Supervise daily operations of assigned guestroom floors.
• Conduct inspections of guest rooms and common areas.
• Train and support housekeeping staff.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Tools

Housekeeping software

Microsoft Office

Job description

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job Description

Position Overview:

The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest service across assigned areas of the hotel. This role involves supervising Room Attendants and Housemen, conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.

Key Responsibilities:

• Supervise daily operations of assigned guestroom floors and public areas.

• Conduct thorough inspections of guest rooms, corridors, pantries, and service areas to ensure adherence to brand standards.

• Monitor and guide Room Attendants and Housemen to maintain consistent quality and efficiency.

• Respond promptly to guest requests and ensure all preferences or special instructions are followed.

• Train, coach, and support housekeeping staff in their duties, including health, safety, and grooming standards.

• Ensure adequate stock levels of linen, amenities, and cleaning supplies are maintained.

• Report and follow up on maintenance issues or discrepancies in room status.

• Enforce proper use and care of housekeeping equipment and supplies.

• Coordinate with Front Office and Engineering for smooth room operations and maintenance follow-ups.

• Assist in planning staff schedules and daily task assignments.

Qualifications

Qualifications:

• Minimum 2–3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.

• Strong knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.

• Excellent communication and interpersonal skills.

• Proficient in using housekeeping software and basic Microsoft Office applications.

• High attention to detail and strong organizational skills.

• Fluency in English; additional languages are an asset.