Housekeeping Supervisor

Urban Rest; City Of London; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Discounts

Mental health leave

Volunteer days

Team socials

Career growth

Collaborative culture

Pet friendly office

Job summary

Urban Rest in London is seeking a Housekeeping Supervisor to oversee routine cleaning and service of our properties and hotel rooms, ensuring brand standards and guest satisfaction.

You will lead a small team, train staff, manage stock and safety, and coordinate with Operations and Guest Experience to maintain high levels of cleanliness and presentation.

This full-time role offers a dynamic, staff-friendly environment with room for career growth and a commitment to guest care.

Qualifications

• Available to work a rotating roster across 7 days.
• Excellent attention to detail and reliability.
• Committed to high standards of guest service.
• Capable of supervising a small team and multi-site housekeeping.
• Desire to contribute to a friendly, collaborative environment.

Responsibilities

• Ensure daily cleans meet brand standards.
• Train and develop team members to required standards.
• Maintain checklists and records in the system.
• Uphold Urban Rest decor and first impressions.
• Coordinate stock movements for efficiency.
• Monitor performance and address issues before guest arrival.
• Maintain safety, WHS and chemical handling procedures.
• Perform high-quality apartment/room cleans when needed.
• Ensure linen and guest amenities meet brand standards.
• Report damages and safeguard guest privacy.

Skills

Attention to detail

Reliability

Commitment

Customer service

Adaptability

Team supervisory experience

Multi-site housekeeping experience

Job description

Housekeeping Supervisor

London, UK

Full Time: £17.00 - £19.00 per hour

About the Business

Urban Rest is a high-growth flexible living operator and technology platform disrupting the serviced apartment and corporate housing space across APAC and Europe. The business focus is on owning the distribution layer for the contracted travel market into living assets, while delivering a consistent brand and guest journey through technology. Urban Rest also offers physical asset operation services that enable branded accommodation assets such as hotels to be managed with greater efficiency and distributed to contracted clients such as enterprise, government, insurance and SME clients. We provide the digital infrastructure and services that connect institutional living-sector assets and the contracted travel market at scale. Our mission is to make flexible living seamless.

Benefits and Perks

• Employee, friends and family discounts at at Urban Rest properties
• Mental Health Leave days and Volunteer days available
• Regular team socials and events
• As the company grows, this role will provide plenty of room for career growth and progression
• We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
• Pet friendly (for house-trained and well-behaved pets) office in London, close to public transport

About the Role

The Housekeeping Supervisor role performs routine duties in cleaning and servicing Urban Rest properties and Hotel Rooms including bedrooms, baths, kitchens, living areas and communal spaces as directed by the National Housekeeping Manager. This role falls under the internal housekeeping business unit but works closely with Operations and broader Urban Rest Guest Experience. Housekeeping & Quality Supervisors promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems. The successful candidate should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also Urban Rest procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

Responsibilities

• Ensures daily cleans are being performed in accordance with brand standards
• Continual train and develop team members to meet required standards
• Ensure applicable checklist per clean or inspection(s) are adequately completed and recorded in the appropriate system
• Maintaining UR brand standards (decor) and first impressions, both a complex and unit level.
• Enhance operations by actively participating in maintaining, reviewing and coordinating necessary stock movements into micro/macro warehouse locations for efficiency of team members
• Coordinate jobs and tasks with consultation of the Housekeeping Manager, ensuring assigned credits are adhered to by Housekeeping Service attendants
• Monitor performance of attendants, ensuring misses, problems or potential impacts on guest experience is mitigated and corrective actions taken prior to the guests arrival
• Maintain and execute high level of attention to detail as outlined by the National Housekeeping Manager
• Ensure all relevant WHS, chemical handling and safety procedures and adhered by relevant team members
• Complete apartment/room cleans where required operationally to a high standard
• Ensure linen, guest amenities and decor is of brand standard
• Manage reject linen with attendants, National Housekeeping Manager and Supply Chain Manager
• Report damages to stock, apartments/rooms or furniture to the relevant manager for resolution
• Ensure security of assigned units and privacy of guests
• Perform and oversee rotation cleaning duties where required operationally (e.g. steam clean carpets, spring cleaning, periodic cleaning etc.) as required
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Be familiar with all Urban Rest services/features and local attractions/activities to respond to guest inquiries accurately
• Resolve guest complaints to the best of their ability or promptly report to Housekeeping Manager or Guest Relations / Operations team where applicable Responsible for Urban Rest property in the work area
• Authorized to enter designated Urban Rest units for cleaning, inspection duties and/or providing drop off services as per requirement
• Responsible for following the standard operating procedures
• Responsible for actively contributing to guest satisfaction in terms of cleanliness and presentation
• Update status of units cleaned in Housekeeping System
• Return housekeeping packs, equipment and keys at the end of shift

Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.

What We Look For

Essential

• Available to work a rotating roster across 7 days
• Has excellent attention to detail
• Is reliable and committed
• Likes variety in a position where no day is the same
• Goes above and beyond to ensure exceptional guest service

Desirable

• Prior team supervisor experience is highly regarded
• Likes to make a difference
• Multi site housekeeping experience

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

If you want to learn more about our company please see our website - https://www.stayurbanrest.com