Housekeeping Supervisor

WGC Ltd.; Bexleyheath; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Discounts from top retailers

Discounted hotels and flights

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. is looking for a Supervisor for their housekeeping department at Delta Hotels Bexleyheath. The role involves improving productivity, maintaining guest satisfaction, and managing team performance.

Ideal candidates will have experience in a housekeeping role, excellent customer service skills, and the ambition for career progression. This position offers various benefits including life insurance, discounts, and a robust training budget.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service in challenging conditions.
• Interest in personal development and career progression.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Analyse guest data for resource planning.
• Maintain strong relationships with the hotel team and suppliers.
• Identify ways to improve guest satisfaction.
• Adhere to Health and Safety Policies.
• Recruit, train, and manage team performance.
• Meet and exceed financial targets.
• Manage budget and payroll.
• Participate in training to enhance skills.
• Solve routine job challenges.

Skills

Housekeeping experience

Team management

Customer service

Job description

Delta Hotels Bexleyheath, Delta Hotels By Marriott Bexleyheath, 1 Broadways, Bexleyheath, DA6 7JZ

Rate: £13.50 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available – Flexible hours to suit you – Life Insurance – Free access to Doctor and Legal helpline – Counselling/Wellbeing Support Service – Discounts from 50 top retailers – Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Additional Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.