Guest Room Attendant: Cleanliness, Service & Teamwork

Artemis Hotel Group Limited; Hinckley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Excellent on-going support, training &

28 days holiday including Bank Holiday

Stakeholder Pension entitlement

Discounted hotel room rates

On-going incentives and rewards

Meals on duty

Job summary

Sketchley Grange Hotel & Spa in Hinckley, United Kingdom, seeks a diligent Housekeeper to maintain high cleanliness standards in bedrooms, corridors and public areas. You will support the Head Housekeeper and report maintenance issues to ensure smooth hotel operations.

We value a team player who can work under pressure, be courteous to guests, and help create a welcoming environment with excellent service and attention to detail.

Qualifications

• Display excellent standards of cleanliness and hygiene
• Be a team player by supporting colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Responsibilities

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Job description

Sketchley Grange Hotel & Spa in Hinckley, United Kingdom, seeks a diligent Housekeeper to maintain high cleanliness standards in bedrooms, corridors and public areas. You will support the Head Housekeeper and report maintenance issues to ensure smooth hotel operations.

We value a team player who can work under pressure, be courteous to guests, and help create a welcoming environment with excellent service and attention to detail.