Housekeeping Porter

Montcalm Collection; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join Montcalm Collection as a Housekeeping Porter and help maintain high service standards in luxurious hotels. You will greet guests, support the housekeeping team, and ensure cleanliness across the property while enjoying a supportive work environment with ample benefits including a wellbeing platform and regular training.

Benefits

Competitive salary

Benefits platform with various discounts

Wellbeing support and workshops

28 holidays including eight bank holidays

Cash-back health benefits

Discounted gym membership

Awards and Recognition Programme

Regular training and leadership workshops

Qualifications

• Exceptional attention to detail and commitment to high standards.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Greet hotel guests warmly and assist the housekeeping team.
• Maintain and organize cleaning carts and equipment.
• Ensure public areas and staff spaces are clean and well-maintained.

Skills

Attention to detail

Communication

Organizational skills

Multitasking

Job description

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United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.

Overview

The Montcalm Royal London House, is a luxurious and prestigious collection of hotels that prides itself
on delivering exceptional service and world-class guest experiences. We are
currently seeking a dedicatedHousekeeping Porterto join our
team and help maintain the high standards of cleanliness and service that our
guests expect.

If you have an eye for detail and the ability to
drive standards and exceed customer’s expectations, we invite you to join our
team. You will help to shape the Montcalm Collection’s next chapter and
showcase your skills. Become a trusted ambassador for one of our hotels and
take advantage of the opportunity to move between properties, achieving the
service and product delivery standards for the department with a high degree of
customer care and service.

Job
Specific Duties:

·
Greet hotel guests
with a warm welcome and smile.

·
Assist
the housekeeping team by delivering and collecting linen, supplies, and amenities
throughout the property.

·
Maintain
and organize cleaning carts and equipment.

·
Support
the housekeeping team in room setups, ensuring rooms are prepared for special
requests or events.

·
Ensure
all public areas and staff spaces are clean, tidy, and well-maintained.

·
Vacuum carpets, sweep and mop floors, and
maintain cleanliness of marble, wood, and other specialized surfaces.

·
Ensure all furniture, fixtures, and equipment
are in excellent condition and report any maintenance issues promptly.

·
Provide courteous and professional service to
guests, responding to inquiries with helpful and positive communication.

·
Assist
housekeeping staff with room turnovers and general cleaning tasks when
necessary.

·
Respond
promptly to housekeeping supervisors’ or management’s requests.

·
Follow all health and safety regulations and
guidelines, including the proper handling and disposal of waste.

·
Use cleaning chemicals safely and effectively,
in accordance with hotel protocols and training.

·
Ensure that all cleaning equipment is
maintained and used in a safe and efficient manner.

·
Assist with deep cleaning projects and other
special tasks as assigned by the housekeeping supervisor.

·
Any lost property found in the public areas must be
handed in to the supervisor.

·
Participate in regular training sessions to
stay updated on hotel standards and best practices in hygiene and safety.

·
Work closely with the housekeeping team and
other hotel departments to coordinate efforts and provide seamless service.

·
Carry
out additional duties as assigned by the Housekeeping Supervisor.

Key Attributes:

·
Exceptional attention to detail and a commitment
to maintaining high standards.

·
Good communication and interpersonal skills.

·
Excellent organizational and multitasking
skills.

·
Ability to work under pressure and meet tight
deadlines.

·
Flexibility to adapt to changing guest needs and
preferences.

·
Dedication to providing an exceptional guest
experience.

Working Conditions:

·
Flexibility to work shifts, including weekends,
holidays, and evenings, as required.

·
Ability to work in a fast-paced, high-pressure
environment.

·
Physical demands such as being on the feet for
long periods of time and manual handling.

·
Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.

· Competitive salary

· A supportive, empowering team environment

· Benefits platform with various discounts

· Wellbeing support, workshops and advice

· 28 holidays including eight bank holidays, with more holidays after two-year service

· Cash-back health benefits, including optical, dental, chiropractor and physio services

· Discounted gym membership

· Access to Wellbeing platform and sessions, including EAP

· Awards and Recognition Programme

· Regular and ongoing training and development, including leadership workshops

Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.

Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.