Housekeeping Porter

Brown's Hotel, a Rocco Forte Hotel; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discount

Spa discount

Learning & development

Meals on duty

Social events

Gym membership discounts

Pension scheme

Season Ticket Loan

Job summary

Brown's Hotel London is seeking a Housekeeping Porter to support our dedicated housekeeping team in delivering exceptional 5-star service. You will assist with linen delivery, waste removal, and guest requests, upholding the renowned standards of Brown's Hotel and the Rocco Forte family.

Join a team that values presentation, reliability, and proactive teamwork, with opportunities for growth within a luxury hospitality environment in Mayfair.

Qualifications

• A genuine passion for delivering exceptional 5-star service.
• Positive attitude and willingness to learn and grow within hospitality.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Commitment to high hygiene, health, and safety standards.

Responsibilities

• Assist in the smooth daily operation of the housekeeping department.
• Deliver and retrieve linen, amenities, and housekeeping supplies as needed.
• Support room attendants with the set-up and clearing of guest rooms.
• Remove waste and soiled linen from guest areas per hygiene protocols.
• Respond promptly and courteously to guest and team requests.
• Report maintenance issues or hazards to management promptly.
• Ensure cleanliness and tidiness in all back-of-house and guest-facing areas.
• Uphold hygiene, health, and safety standards at all times.

Skills

Customer service

Teamwork

Attention to detail

Adaptability

Job description

Our Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Our Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your Key Responsibilities

As a Housekeeping Porter at Brown's Hotel London, you will play a vital role in supporting our dedicated housekeeping team and ensuring the smooth operation of our luxurious hotel environment. With your attention to detail and proactive approach, you’ll help uphold the exceptional standards our guests expect from the Rocco Forte name.

Whether delivering linen, collecting waste, or assisting with guest requests, your efficiency, reliability, and pride in presentation will ensure every guest experiences comfort, care, and quality from the moment they arrive.

You’ll work independently with confidence, while also supporting the wider housekeeping and maintenance teams through clear, respectful communication and teamwork.

As a valued part of the Forte family, you will

• Assist in the smooth daily operation of the housekeeping department.
• Deliver and retrieve linen, amenities, and housekeeping supplies as needed.
• Support room attendants with the set-up and clearing of guest rooms.
• Remove waste and soiled linen from guest areas in line with hygiene protocols.
• Respond promptly and courteously to guest and team requests.
• Report any maintenance issues or hazards to management promptly.
• Ensure cleanliness and tidiness in all back-of-house and guest-facing areas.
• Uphold hygiene, health, and safety standards at all times.

Who We Are Looking For

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme