Night Porter

Brown's Hotel, a Rocco Forte Hotel; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted rates

F&B discount

Spa discount

Meals on duty

Learning & development

Gym discounts

Pension scheme

Season Ticket Loan

Employee assistance

Job summary

Brown's Hotel, a Rocco Forte Hotel in Mayfair, London, is seeking a Night Porter to provide exceptional service, assist with luggage, and support the Concierge team in creating a welcoming atmosphere.

The ideal candidate has experience in luxury hospitality, strong communication skills, and a flexible, professional approach to work in a fast-paced environment. Growth opportunities within the Rocco Forte family are offered.

Qualifications

• Experience in a similar luxury hospitality role.
• Excellent guest service and communication skills.
• Ability to work in a fast-paced environment.
• Willingness to share local recommendations with guests.

Responsibilities

• Provide luggage assistance and help guests with arrivals and departures.
• Deliver high standards of guest care and service.
• Collaborate with Concierge and hotel staff to ensure a welcoming atmosphere.
• Maintain a professional, guest‑oriented presence on shift.
• Support smooth department operations and stay informed on local experiences.

Skills

Guest service

Communication

Team player

Local knowledge

Professional appearance

Flexibility

Job description

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your Key Responsibilities

Join Rocco Forte Hotels as a Night Porter, delivering exceptional service to guests. You’ll assist with luggage, ensure top-notch guest care, and collaborate with the Concierge team to create a welcoming atmosphere. With strong organizational skills and a customer-focused attitude, you’ll thrive in a fast-paced environment. We offer opportunities for growth within the Rocco Forte family.

• Provide efficient luggage assistance to guests
• Ensure high standards of guest care and service
• Collaborate with the Concierge team and other hotel staff
• Maintain a welcoming and professional atmosphere
• Support smooth department operations alongside colleagues
• Stay updated on industry trends and local experiences
• Contribute to a positive guest experience at all times

As a valued part of the Forte family, you will:

Who We Are Looking For

We are seeking an enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:

• A friendly, approachable individual passionate about guest service
• Experience in a similar role, ideally in luxury hospitality
• Strong communicator and team player
• Knowledgeable about the local area and eager to share recommendations
• Proactive with a can-do attitude and professional appearance
• Flexible, adaptable, and committed to exceptional service
• Proud to represent Rocco Forte Hotels and contribute to a world-class experience

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme